RHEA ANGELA D. GALEOS
33 Fulton St. Lahug, Cebu City--
OBJECTIVES
Seeking for a position that will utilize my experience, knowledge, and skills for a long-term career.
EDUCATIONAL BACKGROUND
College
STI-CEBU
Business Administration, Major in Operations Management
November, 2013 – March, 2015
St. Theresa’s College
Business Administration, Major in Entrepreneurship
June, 2008 - March, 2011
High School
University of Southern Philippines Foundation
June, 2004 – March, 2008
Elementary
Catmondaan Elementary School
June, 1998 – March, 2004
Skills
Computer skills (Google docs, Microsoft Office, Trello, Monday.com, etc.)
Leadership and social skills
Oral and written communication skills
Research skills
Writing skills
Work Experience
Fitsmall Business
Content Writer / Researcher
Nov 2017 - Present (2 years and 5 months)
Job Description:
1. Writes review articles
2. Does content research
3. Performs basic SEO tasks
4. Maintains and updates database
Mark Malevskis - Kale Realty
Lead Generator / Data Scraper / Researcher
June, 2017 – January, 2019 (1 year and 7 months)
Job Description:
1. Performs data entry
2. Updates database
3. Researches properties and analyzes if they are saleable
4. Researches property and owner information (address, lot size, price, email address, contact number, etc.).
GO-VA Pty LTD
Virtual Assistant / Data Mining / List Verifier / List Builder
March, 2016 – June, 2017 (1 year and 3 months)
Job Description:
1. Calls out possible event attendees to educate of the events the company is organizing
2. Calls out previous attendees to confirm if they will be attending the current event
3. Sends and replies to emails regarding enquiries or clarifications as well as invites
4. Does research to make sure that the company's database is up to date
5. Calls out and obtain information of potential partner companies or organizations to broaden the company's network
6. Creates list of people/contacts for specific events and activities
QBE
ANZ Insurance
Claims Officer
June, 2015 – December, 2015 (6 months)
Job Description:
1. Lodges policy holders claims. Tries to get as much details as possible in relation to the claim and makes sure all information lodged are accurate
2. Helps insured in verifying status of their claims or policies
3. Determines if the claim is valid or not and does education for insured to better understand his or her current policy
4. Helps in coordinating with Sales/Policies Team in updating the insured's account with the insured's approval and decision
Teleperformance
Telstra Bigpond
Technical Support Representative
April, 2013 – December, 2014 (1 year and 8 months)
Job Description:
1. Worked for Telstra account
2. Helps in troubleshooting customers' internet (ADSL) connection
3. Does basic troubleshooting for their phone lines making sure it is not the reason of their internet connection problem
4. Helps in configuring Wi-Fi connection to their wireless devices
5. Checks customers' account to make sure they are up to date
6. Recommends better plans the customers can take advantage based on their needs, location, and budget
7. Lodges and handles basic complaints
Convergys
Comcast
Technical Support Representative ( phone and chat support)
April, 2011 – October, 2012 (1 year and 6 months)
Job Description:
1. Was responsible in making sure that customers' phone and internet connection are up and stable by doing basic troubleshooting through chat
2. Was also responsible in setting up appointments for issues that need physical attention.
3. Did cross-selling to make sure that the customer had the best plan fit for him/her.
