Rhenee Vic Palanca Nucum

Rhenee Vic Nucum CUSTOMER SERVICE EXPERT TECHNICAL SPECIALIST ONLINE FREELANCER Grace Park, Caloocan City PROFILE Metro Manila, Philippines seeking a full-time position in the field of CONTACT I am an experienced customer service provider customer advocacy, virtual assistance, technical support, or sales.I have provided my expertise - within various U.S. industries such as satellite TV, - mobile telecommunication, internet service, rvnucum.wordpress.com EDUCATION Bachelor in Science, Major in Computer Science AMA Computer University 2012 - Graduated 2016 shipping and logistics, and healthcare. EXPERIENCE Customer Service Healthcare Benefits Specialist Telus International November 2018 - June 2021 Resolving customer concerns regarding billing, Bachelor in Science, payment, and various transactions. Electronics and Showing a positive attitude and exceeding customers Communications Engineering Mapua Institute of Technology expectations through quality interactions. 2010 - 2011 shipment status and ETAs. Provide customers real-time information about their Resolving various concerns about shipping delays and SKILLS potential risks. Customer Service Customer Retention Specialist Customer Retention Technical Support Representative Sales and Cold Calling Sales Associate Technical Support Customer Service Representative Email and Chat Support Convergys Healthcare Specialist June 2014 - October 2017 Virtual Assistance Addressing complaints with the goal of increasing Social Media Ads satisfaction and securing customer loyalty. E-commerce Management Providing excellent customer service by resolving CRM Expertise technical concerns. Canva Graphics Design Cold calling potential new customers to drive Video and Audio Editing sales. Website Design Building relationships with customers, providing Mobile App Development value in every interaction, and giving them memorable experiences.