Rheno Capinding

Profile • • • • RHENO CAPINDING Nanga, Guimbal, Iloilo 5022 “To succeed, you have to believe in something with such a passion that it becomes a reality.” --www.facebook.com/rcapinding EDUCATION BS Accountancy Central Philippine University Lopez Jaena St., Jaro, Iloilo School Year:- BS Electronics & Communications Engineering Central Philippine University Lopez Jaena St., Jaro, Iloilo School Year:- High School Guimbal National High School Rizal St., Guimbal, Iloilo Year Graduated: 2004 Elementary Nanga Elementary School Nanga, Guimbal, Iloilo Year Graduated: 2000 A freelancer/home-based agent with years of experience as CSR, TSR, telemarketer, appointment setter, lead generation including part-time tutor. Adept at a BPO environment as well as home-based environment. Possess comprehensive knowledge of Microsoft Word, Excel, CRMs, dialers, and other communicating tools. Enthusiastic, flexible, passionate, fast-learner, a person with initiative and with a good sense of humor Work Experiences Appointment Setter/ Home-based Logistics Campaign January 2017 – Present Unishippers Inc. Owner: Marianne Kramer, Urbandale, IA Tasks: • • • • Cold-calling (Business to Business) Qualifying business establishments for logistics needs(US) Encodes qualified establishment and set up appointment Provide data to manager to do follow up call Voice Agent Telemarketing Campaign May 2016 – January 2017 Voiceless Technogies Inc. Cornerstone Bus. Center, ISA Avenue, Brgy. San Rafael, Mandurriao, Iloilo City Tasks: • • • • • Cold-calling (Business to Customer/Business to Business) Verifiers/qualifiers Outbound/inbound calling to business owners/customers Sell/upsell products for certain campaigns such as security alarm system, debt consolidation, and social media. Others – closer and POC for the Campaign in case Campaign Manager is not available Outbound Telemarketer Upwork Platform March 2015 – January 2016 VWP Manpower Agency Miag-ao, Iloilo City Tasks: • • • B2B Transaction Calling clients in the US for a certain campaign Sell, upsell, advertise certain products or business on specific campaigns Work Experiences References Marianne Kramer Owner/Franchisee Unishippers Inc. 8003 Douglas Ave Urbandale, IA 50322 PH:- or- Jolly Grace Buaron Campaign Manager Voiceless Technologies Inc. San Rafael, Mandurriao, Iloilo City Mobile Number:- Jan Marion Cartel Team Leader Transcom Worldwide Inc. PH One Global Center, Megaworld Blvd., Mandurriao, Iloilo City Mobile Number:- Technical Support Representative Comcast – IP Tech July 25, 2011 – March 2015 Transcom Worlwide Philippines 2nd floor Amigo Plaza Mall Corner Iznart & Delgado St., Iloilo City Tasks: • • • • • • • Manual Provisioning of modems Activating modems for internet and phone Troubleshooting internet connections and phone problems Setting appointments for technician visits Email support specialist for all email clients Sales – sales representative in upgrading products and services Soft –core billing: processing payments, providing credit, and bill explanations *Floor Support Experience *POC/Assistant TL Experience – sending EOD Reports and Call Validations Customer Service Associate Time Warner Cable Company October 2010 – April 2011 Convergys Phil. Services Corporation One san Parq, Mandalagan, Bacolod City Tasks: Skills • • • • Skills • COMMUNICATION Technical Support for internet Troubleshooting modems/routers, phone connections using wifi Modem Activation Email Technical Support: updating email settings and email client set up Billing: processing payments, providing credits, bill explanation 9 COMPUTER 10 MANAGEMENT 9 ORGANIZATION 10 8 TEAM PLAYER Tasks: 10 COMMITMENT 9 PROBLEM SOLVING 0 5 Advanced Customer Service Representative Parlance Systems Inc. – Dish Network April 2010 – October 2010 SPI GLOBAL INC. Molo, Iloilo City 10 • • • • Billing: processing payments, providing credit, bill explanation Provisioning cable boxes for TV Troubleshooting cable boxes for TV, setting up technician appointments Sales – upgrading products and services for customers