Rhumphelyn Albon

RHUMPHELYN MACABIDANG ALBON 7/22 Selbourne St Coburg, VIC-- OBJECTIVE: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. CAREER SUMMARY: Appointment setter - Responsible in identifying the client's needs and scheduling appointments. Placing outbound phone calls to potential leads. Customer Service Representative  *Achievement-driven Customer Service Specialist with 6+ years’ experience in providing exceptional service to customers by accurately handling customer inquiries and processing transactions via phone. *Solid interpersonal and communication skills. *Highly skilled in representing employer intelligently and professionally. *Effective communicator; attentive listener, patient and diplomatic.  Areas of expertise include: – Customer account creation – MS Word, Excel, Power point – Problem Solving and basic troubleshooting _______________________________________________________________________________________________________ PROFESSIONAL EXPERIENCES: (7/2016 –Present)Homestyle Aged Care -Point Cook, VIC- Casual Personal Care Worker Responsibilities: *Assisting residents with bathing, feeding and dressing *Accompanying residents on daily walks, activities *Assisting with food preparation *Providing general care and emotional support to residents *Maintaining the comfort and dignity of residents at all times (7/ 2015– 10/2015) We Emulate You – Executive Sales Assistant /Appointment Setter Work at home (Keller Williams - Miami, Florida) Keller Williams Realty -is an international real estate franchise with headquarters in Austin, Texas. Founded in 1983 by Gary Keller and Joe Williams Responsibilities: *Set appointments with potential clients at their convenience. *Contacting clients prior to appointment date to confirm appointment. *Remind clients of their scheduled appointment thru email. *Responsible for plotting set appointments in their respective calendar. (11/ 2013 – 8/2014) Sykes Asia, Inc – Technical Support Representative /Customer Service Representative World Corporate Center Bldg. (Shaw Blvd.), Mandaluyong City, Philippines Ameriprise Financial - The company's headquarters are in Minneapolis, Minnesota. It is the largest financial planning company in the United States and is among the 25 largest asset managers in the world. It focuses in wealth management and retirement planning in the U.S. and also works as an asset manager with global business. Responsibilities: *Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services thru telephone, chat and email. *Diagnoses and resolves technical hardware and software issues involving internet connectivity, email clients. (5/ 2010 – 6/2013) HSBC Electronic Data Processing Inc. Philippines - Senior Phone Banker 5150 North Bridgeway cor. Northgate ave., Northgate Cyberzone,Alabang, Muntinlupa City,  Philippines HSBC Holdings plc is a British multinational banking and financial services company headquartered in London, United Kingdom. It is the world's fourth largest bank by total assets. Responsibilities: *Handles the bank's premier and advanced clients (local and abroad) *Provides superior quality service to the bank's customers through telephone *Coordinates and ensures the fulfillment of requests of clients from internal units, back office, bank officers and relationship managers *Receives internet and telephone banking queries and performs trouble shooting related problems *Enhances customer relationships by anticipating clients’ needs and proactively offers solutions in resolving problems and customer complaints. *Monitors clients’ requests and does call outs to give updates and resolution. (3/2009 – 10/2009) SYKES Asia Inc. Philippines - Customer Service Representative Burgundy Tower, Makati, Philippines Capital One Financial - is an American bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. Capital One Financial is a member of the Fortune 500, and also conducts business in Canada and the United Kingdom. Responsibilities *Handles customers’ credit card queries and requests like activation, reversal request, disputes and update clients’ information. *Refers clients to appropriate department whenever applicable. (2/2008 – 8/2008) Advanced Contact Solutions, Inc. –Customer Service Representative Makati, Philippines Globe Telecom is a major provider of telecommunications services in the Philippines. The company operates one of the largest and most technologically advanced mobile, fixed line, and broadband networks in the country, and maintains a large distributor and over-the-air reload network of retailers, distributors, suppliers, and business partners nationwide. Responsibilities: *Receives inbound calls from network subscribers *Assists subscribers and potential clients regarding network offered services and concerns *Provides quality customer service on every call CERTIFICATIONS: AWARDS RECEIVED: AMLA (Anti – Money Laundering Act) (HSBC) Perfect attendance 2010 -2013 (HSBC) ISR (Information Security Risk) (HSBC) Quality Circle 2011 (HSBC) Signature Analysis and Forgery Detection (HSBC) Client’s Commendation Top Performer Award 2011 (HSBC) EDUCATION: VICSEG New Futures (Coburg, VIC) Certificate III in Aged Care (CHC30212) June 2016 First Aid, Manual Handling and Food Safety Certificate Pamantasan ng Cabuyao (Cabuyao, Laguna, Philippines) College of Health Sciences - School of Midwifery (June 2006 - April 2007) Arellano University (Legarda, Manila, Philippines) College of Health Sciences– Bachelor of Science in Nursing (June 2004 – March 2006) REFERENCES Available upon request