Ricardo Delgado
DATA ANALYST
Executive Profile
I like to consider myself as a self-starter,
results-oriented and decisive person. I have
no problem to stay motivated in any
situation and also, I’m always comfortable
to explore the creative side of things. I can
adapt with ease to stressful situations and
always enjoy being resourceful. This has
always helped me to provide solutions and
to highlight areas of opportunity in
everything I think or do.
Core Skills
Forecasting
Reporting
Data Analysis
Team Work
Programming
Database Administration
Attention to detail
Leadership
Contact Details
Email:-Phone:
-
Home Address:
17 calle 13-32 zona 10
Guatemala City, Guatemala 01010
Technical Skills
Python
CSS 3
HTML 5
SQL
Excel
VBA
Work Background
Business Analyst
TELUS International | May 2019 - present
Deliver an efficient chain of data reporting, where I implement
the use of Google Data Studio. This allowed me to provide
solutions and improvements to project tracking, employee
development and project management data.
CEO & Founder
Bocanada | December 2017 - May 2019
Establish an efficient line of business for Bocanada. Keeping
control and organization of the company’s financial and
communication assets. Elaborate several strategies to maintain
the efficiency and effectiveness of operations and profitability.
Workforce Scheduler Analyst
Intelenet | January 2017 - March 2018
Achieve and maintain excellent client communication and
successfully coordinate the vacations approval for employees
depending on internal requirements. Focus on the creation of
overtime requirements depending on company's needs and other
events like creation of new campaigns in the system using Blue
Pumpkin software.
Workforce Scheduler and Planning Analyst
Conduent | April 2016 - May 2019
Improve the creation of workforce forecasting using historical
information. Reduce the effort and turnaround time for processes
such as vacations approval for employees, creation of overtime
requirements, and agent staffing using macros in Visual Basic to
optimize Excel reports.
Workforce Planner/Workforce Supervisor
C3 | August 2013 - January 2016
Exceed the required performance when creating workforce
forecasting using historical information. Reducing the effort and
turnaround time for processes such as vacations approval for
employees, creation of overtime requirements, and agent staffing
using macros Visual Basic to optimize Excel reports. I also
monitored 10 other team members in similar tasks, having as a
goal to achieve their utmost performance.
Education & Training
Universidad Rafael Landivar
Computer Science
January 2005 - November 2008
Euro-Americano
High School
January 2003 - November 2004
Additional Education
Responsive Web Design, freeCodeCamp | December 2019
Excel VBA: Managing Files and Data LinkedIn Learning | August 2019
Learning VBA in Excel, LinkedIn Learning | July 2019
Python Essential Training, LinkedIn Learning | September 2019
Learning Python, LinkedIn Learning | July 2019
Programming Foundations: Databases, LinkedIn Learning | August 2019
Programming Foundations: Object Oriented Design, LinkedIn Learning | June 2019
Programming Foundations: Algorithms, LinkedIn Learning | June 2019
Python for Data Science: Intermediate, Dataquest.io | January 2019
Data Cleaning, Dataquest.io | January 2019
Storytelling through Data Visualization, Dataquest.io | January 2019
Exploratory Data Visualization, Dataquest.io | January 2019
Python Programming: Intermediate, Dataquest.io | December 2018
Green Belt Foundation, Xerox | October 2016
QwikBelt Certification, Xerox | September 2016
