Richard Jade T. Robles
624 Ylac Ave., Brgy. Villamonte, Bacolod City, Negros Occidental-
Objective
I am seeking a company where I can use my experience and education to help the company meet and
surpass its goals.
Work Experience
ARB Call Facilities - Loan Originator 2020
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Made outbound calls to customers who applied for a payday loan online.
Able to do rebuttals to convince customers in getting the loan.
FGC+ - Medical Records Retriever 2017 - 2020
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Made outbound calls to medical facilities to request medical records.
Did follow up calls to expedite the process and retrieve the records faster.
Convergys Bacolod – Customer Service Representative 2016 - 2017
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Assisting customers in troubleshooting cable, internet and phone service issues.
Answers questions about customer’s bill.
Sell additional services.
UnitedHealth Group Cebu - Billing Specialist-
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Assisted members in processing their monthly premium payment.
Answers questions about monthly premiums.
Assisted medical professionals about member’s plan policy.
Transcom Worldwide Inc. - Customer Service Representative/Technical Support-
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Assisted customers regarding technical issues with their internet, cable and phone.
Answers questions about customer’s bill.
Able to do transitional sales well
Teleperformance Bacolod - Customer Service Representative 2008 - 2009
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Answers questions from the customers about their travel itinerary.
Education
Tertiary
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Technological University of the Philippines - Visayas - Talisay City, Negros Occidental
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Dian-ay National High School - Escalante City, Negros Occidental
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Tangub Christian Academy - Bacolod City, Negros Occidental
Secondary
Primary
Character References
Joseph Martin Panlilio - Team Lead, ARB Call Facilities,-
Michael Doromal - Supervisor, FGC+,-
Marlon Lacson – Assistant Manager, Unitedhealth Group,-
