Richard Rhom C. Reyes

RICHARD RHOM C. REYES SKILLS Business Communication, Creative Writing, Research, English, Communication, Public Speaking, Microsoft Office EXPERIENCE Maxicare Healthcare Corporation, Cebu City​ — Health Benefits Agent July 2019 – Present ● Discusses healthcare products to individual and family clients, as well as to SMEs and corporations ● Advises clients on products best for their healthcare needs GFFWorks Virtual Solutions, Cebu City​ — Executive Virtual Assistant July 2016 – November 2017 ● Responsible with administrative, technical, or creative tasks assigned by the client ● Performs other functions and responsibilities as needed by the client Accenture Inc., Cebu City​ — Customer Service Representative April 2016 – July 2016 ● Handled inbound calls and offered client products and services to customers, as well as product-specific and billing-related concerns ● Assisted customers with basic concerns about client products and services Teleperformance Phils., Cebu City​ — Call Center Agent June 2015 – February 2016 ● Handled inbound calls and offered client products and services to customers and performed upsell, when applicable ● Handled outbound e-mails from customers about product-specific and billing-related concerns ● Assisted customers with basic concerns about client products and services ● Corresponded with partner merchants regarding product-related concerns, such as billing and complaints, via outbound calls and e-mails EDUCATION Surigao State College of Technology, Surigao City​ — Bachelor of Arts in English Language and Literature November 2013 – May 2019, Surigao City Graduate St. Paul University Surigao, Surigao City​ — Bachelor of Arts in Philosophy June 2010 – January 2012, Surigao City Undergraduate Alternative Learning System, Surigao City​ — Accreditation and Equivalency January 2009 – November 2009, Surigao City Passer Extra and Co-Curricular Activities and Trainings Secretary, College of Arts and Sciences, Surigao State College of Technology; September 2018 – May 2019 Guest Speaker, 1​st​ Completion Rites Alternative Learning System, Surigao City; May 30, 2018 Subject-Matter Expert Training, Teleperformance Phils.; September 29 – 30, 2015 Leadership Training Seminar and Workshop, Surigao State College of Technology; August 21, 2014 Surigaonon Paulinian Student Leaders’ Congress, St.Paul University Surigao; August 13 – 14, 2011; July 30 – August 1, 2010