Richard Terry

Richard Terry 33 Renfield Drive, Kingston 20 Mobile: - | Home: - Email:-Profile A devoted, responsible and detail oriented IT professional with 6 years’ experience in information technology and management, particularly in large-scale education and manufacturing industry, with prominent success in spearheading operational improvements predominantly alongside heads of departments and executive officers to drive productivity and reduce costs in support of business objectives. Excels in dynamic, demanding environments while remaining pragmatic and focused. Core Proficiencies      Strategic Planning Research and Development Cost Benefit Analysis and Budget Planning Policy Planning and Implementation Regulatory Compliance      Risk Assessment and Impact Analysis Team and Project Leadership Disaster Recovery Planning Network and Systems Administration Security Surveillance Technical Proficiencies    Platforms: Networking: Software: Windows 10/8.1/8/7/2012 Server/2008 Server/2003 Server, Mac OS, Linux OS. LAN, WLAN, TCP/IP, DHCP, DNS, VPN, Ethernet, Fiber Optic. Microsoft SQL Server 2012, Untangle Firewall, OpenVPN, Spiceworks Network Monitor, Kaspersky Antivirus, TeamViewer, Citrix GoToMeeting, Microsoft Dynamics NAV (ERP), BMobile Route Manager (RMS), Microsoft Office 2016 Suite (Word, Excel, PowerPoint, Access, Project, Visio, Outlook), Adobe Creative Suite 6 (Photoshop, Illustrator, Premiere, After Effects, Audition). Professional Experience Honey Bun Limited, Kingston, Jamaica  Technical Coordinator / IT Manager (March 2013 – October 2015) Appointed to focus on implementing and managing advanced technological solutions to increase world class competitiveness, sales, profit and efficiency in all operational processes. - Instrumental in planning, scheduling and executing key stages of Microsoft Dynamics NAV enterprise resource planning software (ERP), BMobile retail management software (RMS), system and hardware implementations. Assessed each project phase for business implications and monitored progress to meet standards, financial targets and deadlines. - Drove notable improvements across the business as a result of IT implementations. Equipped Honey Bun Limited with handheld Android mobile solutions that accelerated - - - the bidding process on customer orders by 80%, shortened the direct store delivery (DSD) and sales cycle by 80%, increased cash collections by 50% and saved $1.2M JMD annually. Excelled in managing the work of both technical and non-technical teams. Oversaw more than 20 indirect employees in maintenance, accounting, marketing, production, distribution and sales, articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones. Created cost-benefit analyses and return on investment assessments that were used as the foundation for decision-making on proposed IT implementation projects. Maintained relationships as team alignment ambassador for the executive team to all departments and staff levels. Proactively explored opportunities to meet demands of clients to provide highest level of customer service and quality within budget. Managed frequent operations including minor facility management, staff training and creating standard operating procedures. Managed server builds and network configurations, including asset management to track IT assets from purchase to disposal. Collaborated with Accounts Payable and Human Resources departments to maintain the integrity of the human resource and payroll management software (HRMS). Participated in strategic planning and various research efforts for business diversification and new products. The Mico University College, Kingston, Jamaica  Technical Support Technician (July 2009 – March 2013) Appointed to undertake IT support in a joint project (E-Learning Jamaica Project) between one of Jamaica’s top teacher-training Universities and the Ministry of Education to streamline teaching and learning processes through the use of technology in all academic fields at the secondary and tertiary education levels nationwide. - Instrumental in the delivery of over 600 hours of teaching and learning sessions through the use of technology nationwide. - Ensured that assigned systems were engineered, configured and optimized for maximum functionality and availability. Implemented solutions that reduced single points of failure and improved system uptime to 90% availability. - Drove enterprise level hardware and software installations, supervised major system upgrades that improved network access, terminal services and network performance. - Resolved numerous issues by instituting best practices in system log analysis, backups, network operations center security, user account permissions management, systems and software auditing. Education and Qualifications Vocational Training Development Institute, Kingston, Jamaica  Diploma in Information and Communication Technology  Cisco IT Essentials Certificate 1: PC Hardware and Software  Cisco IT Essentials Certificate 2: Network Operating Systems