Richelle Cacho

I am a hardworking and reliable individual who has over 7 years of experience giving professional and high quality service to various call center companies.

I am skilled in communicating with clients over the phone and email. I have also worked as a subject matter expert for more than a year . I have experience in handling people and taking in escalated calls.

I'm a team player but I can also work alone. I look forward to working with you in providing excellent customer service and anything you may need help with.

• CONVERGYS

Customer Service Rep

1.Answers cutomers inquiry,mainly about billing concerns

2.Perform basic to advance trouble shooting for DirecTv US Customers.

3.Upsell channel packages (HBO,Cinemax)

• HSBC-HDPP

Sales Agent /Customer Service Representative ( AUG 2010-SEP 2013)

• CAPITAL ONE PHILIPPINES SUPPORT SERVICES COPRPORATION

Customer Service Associate

Coordinator OCT 2013- SEPT 2016

1.Subject Matter Expert- answers and assists agents with task related concerns to help customers with their reason for calling

2.Take escalated calls

3.Assists Team leaders with their daily tasks of ensuring that the team has daily healthy working environment by motivating them and giving updates with their daily stats as well as making sure each member of the team is being assisted with their immediate needs .

4.Creates and conducts task related skill builder sessions for new and tenured associate .