Richille Mamugay

•Desktop Support/Service Desk Analyst in all Singapore Government Agencies at HCL Private Limited and HP Services PTE LTD in Singapore
•More or less 9 years of in-depth experience in IT/Technical Support Representative
•Familiar with any Desktop issues ie Windows Vista/7/8/10
•Knows how to assist user in connecting VPN using RSA and PS2 Card
•Knowledgeable about Webhosting Hosting environment.
•Familiar with Domain Name Registrations, Domain Name System (i.e. Nameservers, A record, Mail Exchanger Record and Cname)
•Knows TCP/IP like SFTP, Transfer Protocol (FTP), Secure Shell Access (SSH),Telnet etc.
•Excellent with mail protocol such as POP, IMAP, SMTP, Microsoft Exchange, MS Sharepoint and
•Knows in installing CMS applications such as WordPress, Joomla, Drupal and PhpBB
•Capable of using applications tools in building websites such as Dreamweaver, Frontpage and Photoshop
•Has basic knowledge with some development tools such as Perl, Python, HTML, CSS, PHP and Cronjob MySQL.
•Familiar with Windows, Linux/Unix Server ,Virtual Private Networks (VPN) ,Plesk, Virtuozzo
•Capable of using application tools like MS office and Open office.
•Exceptional technical skills.
•Easily to adapt a changing environment.
•Customer service oriented with excellent communications and writing skills.
•Basic understanding with networking fundamentals/configuration (i.e. setting up router, switch)