Meetoo Satyan Kumar
Shantiniketan Road,
8th Mile, Triolet,
Mauritius,-
Customer Service Representative:
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
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Dynamic customer service professional experienced in both call-center and retail store.
Productive relationship builder; excel at listening to customer needs, articulating product
benefits and creating solutions that provide value to the customer.
Highly professional--dependable, reliable and able to perform duties with minimal or no
supervision.
EXPERIENCE
CCA International. Part time
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Respond to telephone inquiries, providing quality service to customers and associates inquiring
about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Access electronic and paper cataloging systems to look up product information and availability.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve
problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively
with customers from diverse backgrounds.
TINYDEAL.MU
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Ensured customers were satisfied with every part of the flooring experience, from initial
greeting through order completion.
Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter
by communicating product benefits and providing excellent service.
Recommended solutions within customer budgets and proactively followed up with all leads.
TIPRIX.MU
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Researching on new products to sell, its costing and sales price and profit margin.
Market products online and also with my surroundings.
Reply to customers all the details and the products uses.
Explain technical things on setup to clients.
Arrange for delivery, payment and refunds.
Checking on the competitors products and price.
High school
Ramsoondur Prayag SSS
College
Piton sss
