Rita Okere

Rita Okere

$20/hr
Engagement Specialist, Customer Services,
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Lagos, Lagos, Nigeria
Experience:
19 years
RITA Unoma Okere --- ABOUT ME PERSONAL I am looking to obtain a position in a vibrant and growing organization that uses my experience as an Admin and my skills in adaptability and creativity. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills. ▪ ▪ ▪ ▪ ▪ ▪ ▪ LANGUAGES CORE COMPETENCIES English Languages EDUCATION 2006 – 2011 B.SC - Industrial Relations and Personnel Management Lagos State University, Ojo AWARDS & RECOGNITION •Flour Mills of Nigeria Plc- Winner of Coking Competition October - 2010 Award •Flour Mills of Nigeria Plc- 10 Years Long Services Award - July 2004 - December 2014 •Flour Mills of Nigeria Plc - 15 Years Long Services Award - July 2004 - December 2019 •Pacelli School for the Blind & Partially Sighted Children- Award of Gratitude - January 2017 - June 2022 Recommendation Adebisi Okusanya "Rita is an energetic go getter and problem solver. She is keen to ensure her objectives are met and exceeded to contribute to the business goals. With excellent communication skills I would rec9mmend Rita for the role she is applying for" Good Communication Teamwork Time Management Creativity Organization Commitment Management •Learning and Capability Development •Employee Rewards and Benefits •Organisation Design and Development •Employee Relations and Engagement •Performance Management •HRIS Management •Project Management •HR Analytics SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Typing : Expert Data Entry : Expert Customer Service : Expert Employee Relations : Advanced MS Office (Word, Excel, PPT) : Advanced Customer Relations : Intermediate Social Media Management: Advanced Project Management : Intermediate Calendar Management : Intermediate Graphic Design : Intermediate Creative writing/Copywriting : Basic Content Writing : Basic WORK EXPERIENCE Employee Engagement Specialist Feb 2019 ~ Jun 2023 Flour Mills of Nigeria Plc • 3 years of experience Responsibilities: - Conducted employee surveys and analyzed data to identify areas of improvement in employee engagement. • Designed and implemented engagement initiatives such as team-building activities and recognition programs. • Collaborated with HR and leadership to develop strategies for fostering a positive work culture and promoting employee well-being. • Represent a brand or company on social media platforms, promoting products or services, and engaging with internal and external employees to build brand awareness and loyalty. Achievements: • Boosted employee engagement scores by 50% through strategic initiatives and effective social media management. • Rolled out a successful employee recognition program that led to a 50% increase in employee satisfaction. Event Coordinator Apr 2004 ~ Nov 2022 Flour Mills of Nigeria Plc • 5+ years of experience Responsibilities: - Managed all aspects of event planning, including venue selection, vendor coordination, budget management, and contract negotiation • Coordinated promotional and marketing activities, including social media, email marketing campaigns, and advertising • Oversaw onsite event logistics, including setup, registration, crowd control and speaker management • Maintained detailed documentation and reporting of event metrics and budgets Achievements: • Successfully planned and executed over 50 events, ranging from small corporate meetings to large-scale conferences and trade shows • Developed and implemented a new event sponsorship program, which increased revenue from sponsorship by 60% WORK EXPERIENCE Product Manager January 2002 – June 2004 Broadlink Aviation & Cargo Services Limited, • Less than 1 year of experience Responsibilities: - Conducted market research to identify consumer demand and trends for potential product ideas. • Collaborated with cross-functional teams to build product roadmaps, define product features, and prioritize product backlog. • Oversaw the entire product life cycle from ideation to launch, as well as post-launch product performance analysis. Achievements: • Successfully launched a new product line that generated $500,000 in revenue within the first quarter of launch. • Improved customer satisfaction by implementing user feedback into product development and improving product features. Admin January 1996 – January 2002 Eloh & Co, • 3 years of experience Responsibilities: - Assisted in managing administrative duties such as scheduling appointments and meetings, organizing files, and preparing reports. • Provided support in recruiting, onboarding, and training new employees. • Managed office inventory and maintained supplies, equipment, and facilities. Achievements: • Successfully implemented a new filing system that improved document organization and retrieval for the entire office. • Streamlined the onboarding process for new employees, resulting in a 20% reduction in the time it takes to get them up to speed. ADDITIONAL INFORMATION
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