Rizelle Marie Rocolcol

Rizelle Marie L. Rocolcol Poblacion Medellin Cebu, PH 6012 Mobile: (- Email:-Skype ID: zelleako17 A Tourism Management Graduate with a background in Business Management and Entrepreneurship. I love to cook, read books, and travel wherever my feet take me. I'm proactive, spontaneous, and comfortable meeting people anywhere I go. I am also a quick learner, flexible, and eager to learn for continuous personal growth. I am an experienced Virtual Assistant. I help Ecommerce clients with their business. I am a reliable, self-motivated, and efficient assistant with experience providing remote administrative and personal support. PROFESSIONAL QUALIFICATION ∙ Positive attitude, willing to learn, and good team player; ∙ Excellent English Communication Skills; ∙ Encouraging attitude with a strong capability of inspiring others; TECHNICAL SKILLS: ∙ Social Media Management ∙ Basic Photoshop and Picmonkey editor ∙ Data Entry ∙ Web Research ∙ BPO experience (Customer Service Representative) ∙ Digital marketing ∙ Content writing ∙ Branding Work Experience_____________________________________________________________ TINKZ PTE LTD #10-06 INTERNATIONAL PLAZA 10 ANSON ROAD SINGAPORE (079903) Virtual Assistant Apr 2020- Apr 2022 What I do: ● Order Fulfilment ( Shopmaster, Dser) ● Email Support ( Zoho) ● Processing Orders to Store ( Shopify, Wordpress, CommerceHQ) ● Woocommerce ● Google (Excel, Docs)il Support ( Gorgias)Email Support ( Gorgias) ● Product Listing and Sourcing ( Aliexpress, Wish) ● Copywriting Blogs ● Newsletter and Email Marketing ● Research ● Contacting different sites to feature the brand. AEQUITAS MARKETING INC Ontario, Canada Customer Care Agent November 2021- February 2022 What I do: ● Email Support ( Gorgias) ● Processing Orders to Store ( Shopify) ● Google (Excel, Docs) CONVERGYS, INC 2nd Floor J Centre Mall 165, A.S. Fortuna St., Bakilid, Mandaue City, Cebu CUSTOMER SERVICE REPRESENTATIVE (Inbound) October 2014 - January 2015 What I do: ● BPO ● Take calls ( Account inquiries, Card Balance, File Dispute.. etc) ● Tools used: Avaya (Time Tracker) Educational Attainment____________________________________________________ ● Medellin National Science and Technology School Elementary- 2004 ● St Paul School of Medellin Secondary- 2008 ● Cebu Normal University – Medellin Campus Bachelor of Tourism Management- Awards/Achievements_______________________________________________________ ● ∙ Certificate of Participation in Symposium on International Standards and Protocol: A Tourism Approach ● ∙ Certificate of Participation in Symposium on Tourism Marketing, Impacts and Sustainability ● ∙ Certificate of Attendance on Basic Pawnshop Operations Level I and II ∙ Certificate of Attendance on Basic Jewelry Appraising Seminar ● ∙ Certificate of Attendance on Rural Impact Sourcing Technical raining Tranings___________________________________________________________________ ● RURAL IMPACT SOURCING- TECHNICAL TRAINING COMPLETER ( TRAINING FOR INTRODUCTION TO DIGITAL MARKETING AND BASICS OF FREELANCING INITIATED BY LOCAL GOVERNMENT) ● GOSOCIAL BOOTCAMP - PARTICIPANT ( BOOTCAMP FOR MILLENNIAL BUSINESSMEN WITH INTENSIVE TRAINING IN DIGITAL MARKETING I FOR BUSINESS. SPONSORED BY Young Southeast Asian Leaders Initiative (YSEALI), ● INTERNET MARKETING COURSE (TRAINING FOR FACEBOOK MARKETING, CHATBOT DEVELOPMENT, MAIL MARKETING, WORDPRESS TUTORIAL, AND GRAPHIC DESIGN. ● QBO ROADSHOW: STARTUP BASIQS ( WORKSHOP ON WHAT IS A STARTUP BUSINESS AND HOW TO APPLY IT TO TRADITIONAL BUSINESS.) Character References _______________________________ Mark Edisan Project Manager (Tinkz Pte Ltd- Mary Faith Sinadjan Virtual Assistant ( Tinkz Pte Ltd- Shayne Elsbeth Letaba Customer Care Agent (Aequitas Marketing Inc-