Roanna Marie Bataller

My name is Anna. I worked directly with Airbnb before as a Training Supervisor for 4 years and I'm confident to say that I'm knowledgeable when it comes to the Airbnb Terms of Service and processes. My responsibility before is to facilitate new hire and upskilling training related to resolutions such as cleanliness concern, review issues, general inquiries and etc. In addition I have experienced Managing 100 listings as a Guest Relationships Manager/ co-host for 5 years.

Part of my responsibilities are to answer the guest messages, creating house manuals, listing a property, schedule cleaners and maintenance and etc. I can also help to lessen/avoid having a negative review.