Robert Charlie Rosalea

Robert Charlie Atienza Rosales Blk 15 lot 98 Jade Residence, Malagasang 1C Imus Cavite-|-CP# :- Career Objective: To work in a dynamic organization that is driven to excellence and promotes individual growth for advancement of my skills and knowledge and at the same time to contribute to the fulfillment of the company goal and objective. I. Employment History Viral Growth Media LLC 1908 W Busch Blvd Suite A, Tampa, FL 33612, United States Jan 3, 2022 to Present Data Scraper / Team Lead / CRM Support (Go High Level) 1. Uploading leads to the company's CRM system to ensure all lead information is centralized and up-to-date. 2. Assigning leads to the sales team based on their capacity, skills. 3. Providing support and assistance to the sales team if they encounter any problems or challenges with the CRM system or leads. 4. Ensuring the lead generation process is efficient, effective, and aligned with the company's overall sales strategy. 5. Analyzing and reporting on lead generation performance and making recommendations for improvements. 6. Collaborating with other departments, such as marketing and product, to optimize lead generation efforts. The Society 2913 Highland Glen, Norman, Oklahoma, 73069 September 14 2021 to Present ( Part Time ) 1. Create clear and concise documents outlining procedures for various tasks and processes. 2. Review and update SOPs regularly to reflect changes in business processes or industry standards. 3. Lead generations- Define your target audience and ideal customer profile. 4. Manage email and Linkedin messages and try to set an appointment for podcast interview 5. Manage Schedule using calendly RMS Collect (IQOR Company) 3rd Flr. Robinsons Place Pala-Pala Dasmarinas Cavite June 28, 2018 to January to 25, 2020 Account Specialist (At&t) 1. Handling bill inquiries: Responding to customer inquiries regarding their bills, explaining charges, and resolving any discrepancies. 2. Bill payment: Assisting customers with the payment of their bills, including answering questions about payment methods and processing payments. 3. Bill dispute: Investigating and resolving any disputes customers may have with their bills, including correcting errors and negotiating payment plans. 4. Account promotions: Providing information about promotions and discounts available to customers and helping customers enroll in promotions. 5. Payment arrangement: Working with customers to establish payment arrangements for overdue bills, including setting up payment plans and negotiating settlements. Teletech Philippines Inc. 10 Flr Five Ecom Building Harbor Drive, SM Mall of Asia Pasay th October 5, 2017 to June 22, 2018 Customer Service Representative (Sprint-Wireless Number Porting) 1. Verify the eligibility of the phone number for porting: Check if the number is eligible to be transferred to the new service provider, and if there are any restrictions. 2. Gather required information: Collect the customer's current phone number, account number with their current provider, and their name as it appears on their account. 3. Initiate the porting process: Contact the new service provider and provide the required information. The provider will then request the same information from the current provider to initiate the porting process. 4. Wait for confirmation: Wait for the new service provider to confirm the porting process has been completed. The process typically takes a few business days. 5. Test the ported number: After the process is complete, have the customer test the ported number to ensure it's working properly. Transcom Asia Worldwide Filinvest Building, 167 Epifanio De Los Santos Ave, Mandaluyong September 6, 2012 to September 29, 2017 Technical Support and Customer Service Representative (Comcast) These are typical customer service responsibilities for a cable and internet provider, which include: 1. Troubleshooting cable and internet issues for customers. 2. Answering product inquiries and resolving billing concerns. 3. Responding to sales inquiries, providing product information and pricing. Temps and Staffer (Agency) 2nd floor, Servicio Filipino Incorporated Building, 105 West Ave, Project 7, Quezon City, 1105 Metro Manila. July 24, 2011-July 25, 2012 As a language model, I can provide information and guidance related to postpaid plans, billing, product inquiries, and troubleshooting for phones, and handling customer billing disputes II. Educational Backgrounds Batangas State University Caloocan Balayan, Batangas Bachelor of Industrial Technology Major in Computer Engineering Technology 2007 - 2011 III. Skills and Abilities ● ● ● ● ● ● Knowledge in CRM (Go High Level Lead Generations using different lead generation software (Seamless AI, Phantom Buster, Lusha etc. Team Management and Calendar Management Can handle work pressures Proficient in both English and Filipino Product or services management I hereby certify that all the above information is true and correct. _____________________ Robert Charlie A. Rosales