Robert John Alford
Mobile:--
CAREER OBJECTIVE: I am a highly motivated, creative professional who thrives on challenges, with
a sense of humor and a positive attitude, seeking a position in Customer Care / Training in a
reputed organization.
PROFESSIONAL EXPERIENCE:
Kakaitya Olympiad school (Nizamabad)
June 2019 till March 2020
Head of department in Communication.
Harmony United Med solutions Pvt Ltd OPC (Hyderabad)
Jan 2019 to May 2019
Senior Process Associate (BPO International)
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Customer care.
Social Media Marketing.
Training.
HR.
The Anglo Indian Café. (Goa)
Café owner.
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Customer Service.
Handling Social medial and Direct Advertising.
Running of the Café.
Hiring & Training.
Purchase.
Handling the Cash Register.
Social Media Marketing.
Nov 2015 to Oct 2018
Art is Zen. (Bangalore)
Feb 2012 to May 2015
Office Manager. (Retail Art)
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Business Development.
Event Coordinator.
Training.
Customer care.
Social Media Marketing.
Telemarketing.
Interacting with Clients from across the Globe / Sales and Delivery.
Stock.
Sree Raghavendra Enterprises. (Bangalore)
Sep 2008 to Jan 2012
Store Manager (Retail furniture)
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Business Development.
Event Coordinator.
Handling walk in Customers with the team.
Training.
Customer care.
Cold calling companies to generate more business.
Attending meetings with clients at their offices.
Stock.
Care Management International Put Ltd (Pune)
Oct 2006 to Aug 2008
Process Trainer (BPO International)
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Soft Skills.
Process Training.
Telephone etiquettes.
Time Management.
Customer care.
Ascro transatlantic Pvt ltd (Bangalore)
Soft skills / Process Trainer (BPO Training)
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Telephone etiquettes.
Soft Skills
Customer care.
Personality Development.
Jul 2003 to Aug 2006
Casa Retreat Pvt Ltd (Bangalore)
Mar 1998 to Jun 2003
Sales & Marketing Manager (Timeshare)
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Indoor sales
Customer care.
Telemarketing.
EDUCATION
Diploma in English Communication.
SKILLS AND CAPABILITIES
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Excellent customer service skills.
Training.
Telemarketing.
Online Marketing.
Professional written and verbal communication.
Problem solving.
Positive, energized and professional presence.
Team player and results oriented.
Desire to win.
PERSONAL DETAILS
Marital Status : Married
Address
: No 34, Bhaskar Rao NAGAR. Phase 2. Near HI
tension road. Sainikpuri. Secundrabad India - 500094
Languages
: English – Fluent
Hindi – Only Verbal
Notice
: Available Immediately
References
: Available on request
Station: Bangalore
Dated:
R J ALFORD
