Roberto B. Dayag Jr.

ROBERTO B. DAYAG, JR. Motor Image Manila Inc. (Subaru) Sales Consultant March 9, 2020 - June 30, 2020 Service Advisor Parts Counterman April 1, 2014 - August 15, 2019 Awards & Acknowledgement: Outstanding Service Advisor of the Year (2017) Subaru Service Star Award National Winner (2017) PERSONAL DATA - Handles administrative and customer relations aspect of service -- SKILLS - Effective Communication Knowledge of Product or Service Detail-Oriented Resilience and Conflict Resolution Teamwork and Interpersonal Skills Time Management Adaptability Attentiveness - SEMINARS/TRAININGS Automotive Sales Training Basic Service Advisor Training Customer Handling Standard - PROGRAMS USED - Microsoft Outlook and Excel - EDUCATION BS Electronics Engineering University of Saint Louis - Tuguegarao- CHARACTER REFERENCE Upon Request - reception. Interprets customer concerns and comments for the technician to diagnose the problem correctly. Translates technician’s findings into a language that customers will understand. Promotes products and services to customers. Determines services needed by accessing information obtained by technicians and referencing auto service intervals. Assists in the internal coordination of customers concerns to ensure prompt delivery of services required is met. Acts as the first level of support to all Service customers. Greet and welcome customers immediately in a courteous manner. Performs vehicle inspection and walk-around check with the customer. Validate and update customer information in the system. Listen to customer requests and concerns, upsell products and services and prepare repair order. Analyze and review vehicle service history. Explains servicing details to customers including estimate time of completion, payment mode available, and cost estimates. Submits repair order and coordinate vehicle repair to Job Controller and Technician if necessary. Review repair orders and technician write up and effectively communicate with customers regarding services recommended and performed. Perform encoding of labor and other miscellaneous charges in the system, checking of parts issued and coordinating with the Service Admin for billing and closing of repair order. Check of vehicle cleanliness before releasing to customer. Explains services performed and remind customers of the date of next visit. Assist on payment and releasing of vehicle. Assist in the appraisal of repair work coming into the Service Department. Escalate and coordinate potential customer complaint to Service Head and assist on the resolution. Monitor the status of general job repairs and ensure proper coordination with internal department. Review open repair orders and discuss the status of repair with the Service Head. Coordinate vehicles with pending Technical Reports to TR Reporter and provide feedback to customer. Attend and participate actively on group meetings, clarify and raise issues as needed. File and organize closed repair orders and service invoices. Coordinate with customer service department with regards to feedback received from customers.