Roberto Garrison

RG --skype:- REMARKS Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. SKILLS - Sales proficiency Appointment Scheduling Cold Calling Outbound and inbound calls Effective prospecting Customer Service ROBERTO J. GARRISON SALES, COLD CALLER & CUSTOMER SERVICE EXPERIENCE FREELANCE COLD CALLER | DEC 2019 – CURRENT DATE  Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.  Set up appointments with interested customers according to schedule availability.  Cold calling home owners to gather information such as condition of home, liens, mortgage, etc. CUSTOMER SERVICE AT YOUWAGER.COM | DEC 2018 – DEC 2019  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Responded to customer requests for products, services and company information.  Provided primary customer support to internal and external customers in fast-paced environment. SALES ASSOCIATE AT ROIMAX ALAJUELA, COSTA RICA |2018 – 2018  Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.  Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.  Engaged with customers to effectively build rapport and lasting relationships. CUSTOMER SERVICE AT BV MEDIDOS RIOS, ALAJUELA |2017 - 2018  Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.  Adhered to company policies and scripts to consistently achieve call-time and quality standards.  Entered customer interaction details in CRM to track requests, document problems and record solutions offered EDUCATION - Escuela Pedro Aguirre Cerda / Elementary / 2016 Instituto a distancia / GED / 2012 Bites institute / Computer TECH / 2014 2