Rocky E. Ledesma

ROCKY E. LEDESMA CALL CENTER COMMUNICATIONS PROFESSIONAL CONTACT -- #29 Arguelles Street, Jaro, Iloilo City, Philippines 5000 OBJECTIVE To leverage my 5+ years experience of customer service, sales and technical support in the BPO industry into a remote, work from home role of a similar or related nature. WORK EXPERIENCE EDUCATION Time Warner Cable (June 2014- August 2017) Senior Technical Support Associate University of San Agustin Provided customer-friendly and proficient technical Bachelor of Science in support to high-speed data and Digital Phone Nursing customers using phone, email, chat, instant With Honors (Cum Laude) messaging, and other means of communication. Graduated in 2010 Documented and escalated issues, and worked with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible. Successfully met or exceeded Time Warner Cable’s call handle requirements as measured by periodic call monitoring and individual call statistics. Comcast (January 2012 - June 2014) Customer Care Representative provided superior customer service to the company's small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers.