Rod

RODESSA VIE N. PACALDO Pilipog, Cordova, Cebu Mobile #: - E-mail:-Skype: redhairedsamurai WORK EXPERIENCES Quickbook Expert ➔ responsible for bookkeeping using Quickbooks IFTTT & Social Accounts Manager MMBB ➔ manage team (7 ifttt builders) ➔ Brand Accounts & IFTTT SEO Networks ➔ Social Authority Stacking ➔ Google Business & Local Maps SEO ➔ On Page Optimization & On Page Marketing ➔ Build Social Media Presence ➔ IFTTT Linked Accounts and Recipes ➔ Embed and Rank Videos and Maps ➔ Google My Business SEO ➔Web 2.0 tumblr blogs (PBN) Account Manager SLLC ➔ manage 50+ facebook accounts (delegate accounts to team) ➔ team management and follow-up ➔ create facebook pages ➔ build facebook following ➔ create facebook campaign ➔ manage team members ➔ create guidelines and policies ➔ spy pop up ads ➔ spy banners ads ➔ monitor team’s performance ➔ reports directly to owner ➔ other administrative tasks Virtual Assistant (web 2.0 blogs) ➔ build web 2.0 blogs (web 2.0) ➔ manage social media accounts ➔ post ads in craigslist ➔ other administrative tasks Virtual Assistant (Social Media Assistant) UTB ➔ blog posting (wordpress) with ontraport and leadpages integration ➔ create social media posting content ➔ schedule post in all social media accounts (twitter, facebook, linkedin, google+, pinterest) ➔ build social media following ➔ syndicate new blogs ➔ create facebook events ➔ edit and create graphics/images for social media Virtual Assistant Splattered Ink ➔ email management ➔ blog posting (joomla) ➔ calendar management ➔ social media management and engagement ➔ website updates and contents ➔ bookkeeping (less accounting) ➔ staff management and follow-up ➔ simple SEO ➔ article writing ➔ image creation for website posts ➔ research ➔ other administrative tasks Virtual Assistant Property Webinars ➔ manages clients social media accounts (Facebook, Twitter, Pinterest, Linkedin, Blogger) ➔ email management ➔ build social media following ➔ blog posting (wordpress) ➔ blog posting (wix) ➔ searches successful property investors in the UK ➔ manages clients Adwords and Facebook ad campaigns ➔ coordinates closely with employer and shared some ideas on how to make work easier and faster ➔keyword research ➔ administrative tasks Joomla SEO Oakland County Moms ➔ coordinates closely with my employer regarding SEO strategies that she can implement for her Joomla website ➔focuses more on on-page SEO and plugins to use in the website to increase rankings in SE ➔keyword research, meta tags, friendly URL, Joomla CMS navigation Personal Assistant Odesk.com ➔ seek out fashion oriented magazines as well as advertising agencies in select cities/regions and will seek out the creative and art directors, photo editors, etc. Virtual Assistant Odesk.com ➔ checking websites html mark-ups, article writing, regular posting on twitter and facebook, and share SEO knowledge with client. Lead Generation Specialist Inteweb Services ➔ provides 300 legitimate and working email addresses to a dating site every day Qualfon Philippines Inc. 9th Floor Skyrise 3 Bldg., Asiatown IT Park, Lahug, Cebu City 6000 May 16, 2006 up to February 2, 2012 Customer Service Representative/Technical Support Representative -) ➔ Answers phones and respond to customer’s general requests ➔ Provide customers with product and services information ➔ Transfer customers’ calls to appropriate departments ➔ Identify, research, and resolve customers’ issues with the tools available Walmart Representative -) ➔ Answers retailers’ calls from Walmart, K-mart, Family Dollar and Dollar General ➔ Provide one call resolution ➔ Provide retailers/customers with product and services ➔ Identify, research, and resolve retailers/customers issues with the tools available ➔ Calls other department for further assistance in resolving customers concerns ➔ Complete call logs ➔ Complete call reports Customer Retention Team (Tier II) -) ➔ Handles and resolves customers complaints ➔ Respond immediately to customers queries ➔ Identify and escalate priority issues ➔ Research required information and resolve it using available resources ➔ Complete call logs ➔Troubleshoot problems and provide information ➔Transfer customers calls to higher departments ➔ Provide customers with product and services information ➔ Provide one call resolution Number Portability Department (Tier III) (2009-present) ➔ Answers calls to address customers concerns ➔ Adheres to proper procedures in dealing with customers as well as procedure for re-escalations for unresolved issues ➔ Coordinates closely with supervisors (T3) to resolve customer issues ➔ Attends training conducted to know Tier III responsibilities, additional tools, and proper department to contact for escalations ➔ Attends conflict resolution training ➔ Coordinates with supervisors closely to resolve customer issues and concerns ➔ Handles escalations and resolves issues real time within prescribed time ➔ 91% Average Scorecard ➔ (Adherence, QA, Hold, Transfer, Attendance, DA) ➔ Ensures zero DA within 6 months (Max) ➔ Ensures zero absences ➔ minimum Hold Time and Transfer Goals COMPETENCIES Core Competencies Spirituality, Teamwork, Customer Service, Dignity, Integrity Functional Competencies Accuracy and Thoroughness, Analytical and Logical Thinking, Oral and Written Communication, Coping with Stress and Pressure, Keenness to Detail, Listening, Issues and Conflict Resolution, Sound Judgment and Decision Making, Monitoring and Coordination, Computer Skills (MS Office Applications) SPECIAL SKILLS SEO (Search Engine Optimization), Joomla and Wordpress CMS COMPUTER APPLICATIONS USED Adobe Photoshop CS6 Adobe Illustrator CS6 Adobe InDesign CS6 Adobe Dreamweaver CS6 EDUCATIONAL BACKGROUND Tertiary Bachelor of Science in Commerce-Major in Marketing University of San Jose-Recoletos Magallanes St., Cebu City 6000 Dean’s Lister Secondary Saint Alphonsus Catholic School Poblacion, Lapu-Lapu City 6015 Achiever Elementary Babag II Elementary School Babag II, Lapu-Lapu City 6015 1st Honorable Mention TRAININGS Certificate in Hotel and Restaurant Management High-Skill Technical Training Center Inc. 56 Sangi Road Pajo, Lapu-Lapu City, Cebu 6015 On-The-Job-Training Program Central Purchasing Department Lear Automotive Services (Netherlands) 3rd Street, 3rd Avenue, MEZ 1, Lapu-Lapu City 6015 RECOGNITIONS ➔ Awarded Certificate of Recognition for an outstanding performance on the Operations Scorecard for the month of October, 2007 and for winning the Quality’s Grand Prix ➔ Awarded Certificate of Quality Excellence for an outstanding performance in Quality Assurance on the Month of November 2007, December 2007, and January 2008 ➔ Awarded Certificate of Recognition for an outstanding performance on Operations Scorecard SG Department for the month of April 2009 ➔ Awarded Certificate of Recognition for having been part of the company for 3 long years and in appreciation of my outstanding performance, dedication, and loyalty (August 21, 2009 at Cebu City Philippines) ➔ Awarded Certificate of Recognition for an excellent Portability Productivity performance for the month of April 2010 ➔ Awarded Certificate of Recognition for an outstanding performance on the Operations Scorecard Portability Department for the month of May 2010 ➔ Received Plaque of Recognition for recognizing 5 Years of Service to Qualfon Philippines, Inc., Cebu (June 4, 2011 at the Marco Polo Plaza Hotel, Cebu City) SEMINARS ATTENDED Career Development Workshop Employment Resource Center, Ayala Life-FGU Center, Cebu Business Park, Cebu City December 6-7, 2005 Reinvigorating Business through Marketing Junior Marketing Executive Circle USJ-R, Center for Performing Arts Cebu City February 7, 2004 JFINEX: Responding to the Challenges of Good Governance Junior Finance Executives USJ-R, Center for Performing Arts Cebu City January 24, 2004 ENTREPRENEURS: New Breed of Global Business Leaders Creating, Innovating, & Competing Towards the Future Junior Entrepreneurs USJ-R, Center for Performing Arts Cebu City December 14, 2002 ORGANIZATIONS Bukas Loob sa Diyos (BLD), Singles for Christ, Youth for Christ, University of San JoseRecoletos Alumni Association, Saint Alphonsus Catholic School Alumni Association REFERENCES Darryl Jones Owner, Splattered Ink-Lorraine M. Valeriano Specialty Trainer Quafon Phils. Inc. Mobile #: - Gladys Anguilid Banking Agent JP Morgan Chase & Co Mobile #: -