Rodel Christopher Umali

CHRIS UMALI VIRTUAL ASSISTANT / DIGITAL MARKETER WORK EXPERIENCE REAL ESTATE MARKETING VA RM HOMES SOLUTIONS (SEPT- PRESENT) -Sending text marketing campaign. -Answering customer inquiries (Call/Text). SOCIAL MEDIA MANAGER & CONTENT CREATOR PERSONAL SUMMARY I lead a company called HEXA ONLINE SERVICES. It's a team of online professionals who caters different types of services such as Graphic design, Property Management, Real Estate Research VA, Virtual/Administrative assistance, ESL teaching, Customer Service, Sales, Email Marketing, Video Editing, Web design and Digital Marketing. Being an expert in one of these fields is one thing but leading each person in maintaining, enhancing and putting all their expertise to work together as a company is a whole different level of work HEXA ONLINE SERVICES (JUL - PRESENT) - Supervises a team of 6 graphic designers to accomplish technical requirements. - Create contents and snippets. - Check the team's contents and snippets. - Create strategies to accomplish target engagement and people reached. SOCIAL MEDIA CONTENT CREATOR & MARKETING SPECIALIST YVAINE YVES LAUNDROMAT (AUG - PRESENT) - Create marketing strategies to accomplish target engagement and people reached. - Create 3 posts/week - Assets and Snippets BUSINESS CARE SPECIALIST PROFESSIONAL SKILLS - Property Management - Social Media Management - Content Creation - Graphic Design - Administrative Assistance - Business Process Specialist - Webdesign - Video Editing CERTIFICATION IQOR PHILIPPINES (JUL - JAN 2020) All around business client support - Tech support - Collections - Customer Service - Retention ADMINISTRATIVE ASSISTANT ROBERT YOUNGS ACUPUNTURE (APR - JUL 2019) Manage acupuncturists’ schedule - Send reminders - Provide assistance - Manage appointments Insurance - Checking patients’ insurance - Submitting claims to insurance company - Claims follow-up / check-up General - Answering queries via text, email and phone call. (For patients/clients) - Data entry - Ad hoc tasks INTERESTS AND HOBBIES I am interested in music, mostly rap and RNB now. I used to be a rocker, like most of the songs I used to play were from Skidrow, Dreamtheater, Deep purple - some sort, I play guitar, bass guitar, and drums (mostly drums now). I also write songs rap, rock, Christian and sad songs. I also lead a few group of youth. I regularly meet them, it's like a second family for some of them. Just having fun, board games, bible study and music. I do this to make sure they don't get in trouble like I did when I was at their age. CHARACTER REFERENCES Dairne Smith Position: Property Manager Company: Just Property Management Australia Phone: - Pamela P. Padagdag Position: Director Company: Qresults Group PH INC Email:-Nefretiri Y. Angeles Position: Business Owner Company: Yvaine Yves Laundromat Email:-Vanze Kristian Llamanzares Position: General Manager Company: Robert Youngs Acupuncture Email:- CONNECT WITH ME!- ASSISTANT PROPERTY MANAGER JUST PROPERTY MANAGEMENT, MALLISON REAL ESTATE & VERSE PROPERTY (OCT 2016 - JAN 2019) - Processing of forms and documents for Ingoing and Vacating tenants - Lease extension and Variation reports and forms - Data Entry - Setting up property inspections and - Sending out reminders and notices - Outbound calls and email/ text reminders regarding rent arrears - End of month reports preparation - Invoicing - Inbound calls receptionist for after office hours - Processing of rents and invoice - Receipting - Contacting prospects for Property Leasing (includes follow-ups and reminders) - Processing Property Condition Reports (includes encoding and updating) - Frontline correspondent to landlord and tenant queries (Email and text correspondence) BUSINESS PROCESS SPECIALIST QRESULTS GROUP PHILIPPINES INC (OCT 2016 - JAN 2019) - Researches, analyzes, and recommends improvements to the organization's business processes in order to improve overall organization performance - Give advice how to improve processes and help the business process management (BPM) program running smoothly. - Business process evaluation - Create and format workflows into systems and processes. - Create training guides - Create call scripts - Conduct Trainings - Data entry - Document organization CUSTOMER SERVICE REPRESENTATIVE TELETECH - BOOST MOBILE & TELSTRA (FEB 2012 - JAN 2015) www.facebook.com/ilovehexa www.instagram.com/cluelesschriss/ www.linkedin.com/in/rodel-christopherumali-b1 - Answer inbound calls as a customer support EDUCATION JACOBO Z. GONZALES MEMORIAL SCHOOL OF ARTS AND TRADES CONSUMER ELECTRONICS NC II / 2008 - 2010