Name:
Contact Number:
Gmail:
Address:
Date of Birth:
Religion:
Civil Status:
Roevel Ynnah A. Ferraris--Brgy. Bancal Alimodian Iloilo
June 4, 1992
Roman Catholic
Married
EDUCATION:
Elementary
Secondary
Tertiary
Colegio de San Jose ( 2005 )
Colegio de San Jose ( 2009 )
Bachelor of Science in Nursing
- Iloilo Doctor’s College ( June 2009 – November 2010 )
Tourism
- Central Philippine University ( November 2010- May 2012 )
SEMINARS ATTENDED:
* Customer Service: Exceeding Customer Expectation ( April 28, 2011 ) Days Hotel Iloilo c/ Central Philippine
University.
* Emerging Tourism Destinations in Iloilo ( May 4, 2011 ) Sarabia Manor Hotel c/ Central Philippine University.
* Cultural Diversity in the workplace ( May 12, 2011 ) Westown Hotel Iloilo c/ Central Philippine University.
* Davao-Gensan Educational Tour ( March 24-27, 2012 ) c/ Central Philippine University
* Organizer at the voyager 2011: The 4th Synergy at Alumni Promenade Concert Park, Central Philippine University
WORK EXPERIENCE:
TELETECH ILOILO ( T-mobile Customer Service-Sales ) from April 2013-July
2013 4 months
* TELETECH ILOILO ( Technical Support Representative - Centurylink ) August
2014- August 2015 1 year
* STARTEK ILOILO ( Customer Support-Sales - Time Warner ( cable-phoneinternet ) Dec 2015-May 2016 6 months
* IQOR ILOILO ( Customer Service Representative-Sales - Virgin Mobile ) Aug
2016- Oct 2017 1 year and 3 months
- HOMEBASED OUTBOUND, DirectTV and janitorial solutions 1 month
- HOMBASED INBOUND - Leasing Line Service 1 month training
*
* PLDT connection with 5 Mbps speed
* USB headset with noise cancellation
* Acer i3 laptop 4GB RAM
* Backup computer, Backup internet and Power generator in case of power outage
Experience with:
Slack
Incontact
RingCentral
Max
Google docs/drive
Email
Teamviewer
Hi, Good day!
I have 3 years of experience in Customer Service assisting U.S. and Canadian customers. I was trained at a large Call
Center in the Philippines.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is
my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction.
Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very
close to my personality and that I consider essential to quality customer services, such as patience, attentiveness,
clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to
learn and willfully familiarize myself with the product in order to provide the best possible support to customers.
I am a full-time freelancer and can work EST. business hours.
