Rojane Gonzales

PROFILE Highly skilled, customer-centric and well-experienced customer service and technical support agent with great R communication, organization skills, enthusiastic and positive approach to work seeking to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns. MY TIMELINE NOVEMBER 2017 - PRESENT HOME BASED FREELANCE WORKER Web research Data Extraction Data Entry ROJANE GONZALES NOVEMBER 2016 - JANUARY 2017 REAL ESTATE VIRTUAL ASSISTANT Listing syndication Listing Tasks Managing Social Media accounts Marketing Update Post and Precall Tasks Imus, Cavite Philippines DECEMBER 2014 - JULY 2016 CUSTOMER SERVICE ASSOCIATE CONCENTIRX, CYBERJAYA, MALAYSIA Provide customer service via inbound and outbound calls for global airline passengers or clients. - Email and chat support for Special Medical Needs passengers, travel agency representatives. Collect payments and issue of airline tickets. rojane.delector@ gmail.com roj.delector SKILLS English Proficiency Written Oral Customer service JULY 2013 - AUGUST 2014 TECHNICAL SUPPORT REPRESENTATIVE BROTHER INDUSTRIES INTERNATIONAL Deal with incoming calls both software and hardware from the US to help consumers on product operation and hookups on printer and fax machines. Act in response to inquiries, pre-sales questions, service referrals and service complaints received through the phone. Provides level 1 up to the 3rd level of support on the technicality. Maintain proper documentation and proper reporting for all assignment. Handles customer calls in a timely manner. EDUCATION University of San Agustin B.S. Pharmacy 2009 -2010 Microsoft Office TOOLS Data Entry GOOGLE DRIVE TRELLO Canva GOOGLE DOC SKYPE GOOGLE SHEET WHATSAPP Technical Support