Roland Luzibar C. Roldan Jr.

Roland Luzibar Roldan Jr 330 Caltex Road, Lo-oc Lapu-lapu City, Cebu 6015, Philippines Cell Phone:--OBJECTIVE Technical Support and Customer Service Representative with 4+ years of experience of providing first-hand technical support, both for computer hardware and software. Aiming to use my proven customer service, technical, and communication skills to effectively fill the supervisory role in your company. KEY ACCOMPLISHMENTS • Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up. • Used clear, concise communication skills in conjunction with organizational skills to perform daily duties. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. • Met or exceeded all performance goals to date. EMPLOYMENT HISTORY Stream Global Services/Convergys Corporation, Cebu City Technical Support Representative, 2008 - 2012 Provided frontline technical support for Dell Computer's high profile customers, for both small business and corporate users. Tate Publishing, Cebu City Copyeditor, 2013 - 2014 Edited and revised manuscripts and drafts to be ready for publishing from several authors in the United States. The Results Company, Lapu-lapu City, Cebu Customer Service Representative, 2014 - 2014 Consistently scored high and numerous customer survey e-mail returns for SiriusXM customer care. EDUCATION University of San Carlos, Talamban, Cebu City Bachelor of Arts, Advertising, 2008