Rolando Tamayo Jr.

With 8 years broad working experience with one of the leading telecommunication companies in Australia. A person with superb attention to details, very flexible, professional, resourceful, motivated, and a creative problem solver.

With experience as a:

• Customer Service Phone Support

• Email Support

• Admin Support

• Retention Officer

• Quality Assurance Specialist

• Trainer

• Coach

With expertise in:

• Providing excellent Customer Service over the phone, email, and chat.

• Complaints Handling

• Providing Administration support such as data entry, email management, research, planning, and work flow process.

• Upselling products and services.

• Managing customer objections

• Quality Assurance.

• Creating business scripts, training modules, and process documents.

A good investment who can help achieve the goal of your business.