Romar B. Palencia

Romar B. Palencia Barangay Guihaman Leganes, Iloilo City Philippines 5000 -- Objective To be part of the winning team that motivates people to be enthusiastic and help the company succeed. Key Qualifications Customer focused Success oriented Management and leadership skilled MS office and internet applications expertise Goal Driven Work Experience Startek Iloilo - 2013 – 2014 Inbound Sales Agent- Received inbound sales calls from customers based in the US and was part of the Sales Champion team that generated the highest sales of core products every single month. IQOR Iloilo -2014 – 2015 Multi-skilled agent- In charge of retention, customer service, sales and technical support. Key team member of the Sales Elite team which generated the highest sales for core products each day and increases the sales of IQOR Iloilo branch by more or less 30% each month . Top sales agent on overall branches of IQOR Philippines. Subject Matter Expert (SME)/ Team Leader- As a Subject Matter Expert, was responsible for coaching and Identifying the strength and weaknesses of each agent. Promoted after 6 months to Team Leader in charge of new recruits resulting from achieving top overall metrics performance in sales, customer satisfaction, and unit upgrades. Extend Ops - 2015 – 2016 - Sales Development Representative- Responsible for cold calling and meeting daily quota of leads. Achieved recognition for performance as a global top performer of lead generation. - Data Analyst- Promoted to Data Analyst after 6 months. Managed the leads that the team generated and as well as the data of overall performance of the team. Spartan Marketing - - Sales Manager- Managed a team of 10 people. Achieved sales lead goals daily. Responsible for reporting metrics and ensuring sales success SouthcoastIT- - Team Leader - SouthcoastIT is an IT company based in Orangeville California. Management of the overall operations in Customer service. Responsibilities entailed management of sales agent’s ticket tracking and operations to ensure that leads were followed up. Identified the strength and weaknesses of each member of the team and executed changes to the daily operations such decreasing the time spent to fix the problem, subscribe to better tools such as CISCO for better business to business communications and ticketing request. Hoffman Group-June 2018 – December 2018 - Sales Manager and CRM management- Hoffman Group is a Digital Marketing Agency that specializes in SEO and creating websites. Responsibilities were to generate leads, Managing CRM (Salesforce and Hubspot), uploading daily data, and synchronizing information. Topdawg Digital-January 2019 – June 2019 -Social Media Sales and Management- Responsible for social media ads and postings, social media marketing and Social Media Customer Interaction. Successfully met daily quota of Sales Appointment and became a top lead generator of social media enterprise. Bowe Media-June 2019 – January 2020 -Data Researcher/ Lead Generator- Research of Business Information online and generated daily quota of leads. Education Attainment Bachelor of Science in Information Technology University of Iloilo References Available upon request