ROMELYN DE VERA
PROFILE
INFO
Address
19 Corinthians St., Friendly
Vill., Concepcion, Marikina
A motivated administrative professional seeking a
position in a challenging environment. Over 15
years of experience providing administrative
support.
Proficient in a range of computer
applications. Well-developed communication and
customer service skills.
Contact
Phone :--
EXPERIENCE HISTORY
EDUCATION
Jan 2005 - Dec 2005 - Miescor Buillders Inc., Angono Rizal
BSBA Major in Management
Philippine School of
Business Administration,
Quezon City
2000 - 2005
Office Staff
Responsible
in
encoding
data,
answering phone calls, document filing
and photocopying of documents.
Credit and Collection Assistant
Jan 2007 - June 2007 - Marikina Shoe Exchange, Manila
Responsible in accepting cash payments of
customers, balancing end of day sales and
safekeeping of clients' checks.
SKILLS
Microsoft Word and Excel
Leadership Skills
Administrative Skills
Customer Service
Operations Assistant
Jan 2008 - May 2009 - Shopping Center Management Corp.
Responsible in assisting the Operations
Officer in their paper works such as file
management, answering phone calls and
other administrative works.
Secretary
May 2009 - Oct 2011 - Shopping Center Management Corp.
Responsible in assisting the Mall Manager on
administrative works, such as answering
phone calls, coordination on local government
units,
calendar
management
and
file
management.
EXPERIENCE HISTORY
Tenant Relations Officer
Oct 2011 - Dec 2016 - Shopping Center Management Corp
Responsible for the proper implementation of
the company's existing guidelines and
requirements.
Ensure tenant's compliance with lease terms /
agreement and company house rules and
regulations.
Assist tenants in resolving operational issues.
Implements policies and guidelines of the mall
from tenant construction, operation and
during egress.
Monitoring
of
tenant's
accounts
and
responsible in collection of overdue accounts.
Holds seminar/ orientations with regards to
mall events, implementation of new guidelines
for tenant and customers' safety.
Meet with tenant owners/ managers/ staff to
resolve issues.
Provide assistance to tenants as necessary.
Attend to customer complaints and act as
mediator between tenants and customers.
Responsible in safe keeping of operational
files and documents of tenants.
Tenant Relations Manager
Jan 2017 - Present- Shopping Center Management Corp
Promoted to Department Manager.
Same job description as Tenant Relations
Officer but act as Mall OIC as necessary.
