Romona Gibson

Romona Gibson PO Box 31407 Blantyre 3 Phone: - E‐mail:-Website: www.linkedin.com/in/romonagibson Overview I am endeavoring to further my career with a growth‐oriented firm that will allow me to utilize my extensive range of technical and managerial skills and experience within a suitably challenging role. Work History OPCO Lead Ericsson AB Malawi, Blantyre, Malawi ‐July 2015 to Present Duties include  Single point of contact for customer incidents  Responsible for Ownership and Coordination of actions on incidents according to SLAs/OLAs/WLAs  Communicate practices and processes necessary for effective problem management to minimize the impact of service outages  Determining system improvements and implementing change  Identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit  Weekly review meetings with customer partners  Project support  Security SPOC for Malawi  Completing audits Services Engineer Ericsson AB Malawi ,Blantyre, Malawi –December 2011 to July 2015 Duties included  2nd Level Incident Management  Problem and Customer Complaints Management  System Administration and Network Support  Change Analysis Support  2nd Level Routine Maintenance Execution  Security Administration  Charging operations  Resume: Romona Gibson Solutions Consultant Techno Brain Limited, Lilongwe, Malawi‐January 2009 to March 2011 Duties included  System and project feasibility study  User Requirements Analysis  Delivering training on Integrated Information Management System (IFMIS)  Developing System Documentation and End‐User Manuals  Project Implementation Assistant Billing Administrator Flashcom Limited , Nairobi, Kenya ‐September 2006 to November 2007 Duties included  Managing and Operating the Billing System (ZTE Zsmart cvBS), HLR  Agent and CRM tool (Sugar CRM).  Resolving billing disputes  System Development and Implementation  Billing Activities such as Tariff implementations, Bill runs and Bill printing.  Supporting Revenue Assurance by providing billing reports Education Bachelor of Science in Information Technology May 2004 – December 2005 Jomo Kenyatta University of Agriculture and Technology (JKUAT) Graduated with Honors Diploma in Information Technology May 2002‐December 2003 Jomo Kenyatta University of Agriculture and Technology Awarded a Credit Kenya Certificate of Secondary Education (K.C.S.E) February 1998 – November 2001 Loreto Convent Valley Road, Nairobi, Kenya.  Page 2 | -  Resume: Romona Gibson Skills and Competencies             Ericsson Charging System 5.0 OS: Windows, Solaris 10, Suse Linux Databases: Microsoft SQL 2000, MySQL , Oracle Programming: Visual Basic6,Delphi7 Web: HTML ZTE Zsmart Billing Project Management Information Security : CISSP (Course work) Communication Skills Analytical Skills End User Training Administrative Management Certifications   Ericsson Charging System 5.0 MS Dynamics NAV  Page 3 | [Type your e-mail address]  Resume: Romona Gibson References ANDREW KATENDE HEAD OF OPERATIONS ASSURANCE –IN EAST ERICSSON TEL: - E‐mail:-ADAM GONDWE MANAGER, BILLING APPLICATIONS TELKOM NETWORKS MALAWI (TNM) CELLPHONE: - E‐mail:-|-DAVID K.NG’WENO SOLUTION ARCHITECT ERICSSON KENYA LIMITED P.O BOX 66201‐00800 NAIROBI, KENYA TEL: - E‐mail:-JOEL GACHOMO DIRECTOR– BUSINESS DEVELOPMENT TECHNOBRAIN LIMITED CELLPHONE: - E‐mail:-  Page 4 | -