Ron Jerick Alcoriza

Ron Jerick Alcoriza Creative Ads Specialist Block 2 Lot 4 The Mandara Tartaria, Silang, Cavite 4118 -- OBJECTIVE To work in a position where I can learn, develop and apply my knowledge and skills acquired from my experience in Rich Media Advertising in a way that’s beneficial to both myself and the organization. WORK EXPERIENCE Cognizant Technology Solutions Inc. Taguig, Philippines ​- Creative Ads Specialist 2 - vGuru July 2016 - PRESENT ● ● ● ● ● Perform the same tasks with Creative Ads Specialist. Receive level 2 escalations from support agents and provide instructions and insights how to resolve the issue. Test, verify, and report platform bugs and issues to Engineering team. Monitor and assist other support agents on their chat sessions and email tickets to ensure that the team provides the best support and client experience. Create root cause analysis on customer feedback and formulate measures to minimize dissatisfied customers. Cognizant Technology Solutions Inc. Taguig, Philippines ​- Creative Ads Specialist February 2014 - July 2016 ● ● ● ● ● ● Handle HTML5 creative troubleshooting requests from clients and provide timely solution through email, chat or phone call. Learn new trends in building creatives including HTML5, CSS and Javascript to cope up with the recent changes in the Rich Media and Digital Advertising industry. Troubleshoot issues on contents created in GWD. Provide templates and guide clients through implementation of DoubleClick Components and custom solutions. Monitor task queue, delivery status, and take measures to ensure productivity. Initiate updates on the DoubleClick Help Center Articles. ● ● Conduct training to Post Production team about troubleshooting HTML5 creatives. Develop templates for faster and efficient production of creatives. WideOut Workforces Inc. Taguig, Philippines​ - Technical Support Specialist September 2013 - February 2014 ● ● ● ● Receive technical consultations about Rich Media Creatives from Campaign Managers and top tier clients. Provide solutions or workarounds to issues on Flash Creatives. Create documentation for product’s help center page. Do user acceptance testing on new components and solutions to find bugs and issues before product rollout. WideOut Workforces Inc. Taguig, Philippines​ - Rich Media Developer June 2010 - September 2013 ● ● ● ● Receive tasks and communicate with Team Leaders and point persons to develop Flash Rich Media creatives compliant to clients' needs. Learn new production design, development methodologies, trade tools and apply them in production. Contribute in the documentation of bugs and their fixes shared in production. Offer advice to team personnel on production design, development and testing. Education: First Asia Institute of Technology and Humaities ​- Bachelor of Science in Computer Science June 2006 - April 2010 Proficiency and Skills: Programming Languages/Scripts: ● ● ● ● ● ● Javascript HTML5 CSS JQuery XML Actionscript Authoring tools and platforms used: ● ● Adobe Edge, Photoshop, Illustrator, Dreamweaver. Google Web Designer ● ● ● ● ● Text editors(Aptana Studio, Brackets, Notepad++) DoubleClick Studio DoubleClick Dynamic Ads DoubleClick Campaign Manager Microsoft Office Suite(Excel, Word, Powerpoint). Other skills ● ● ● ● English written and spoken communication skills Positive Scripting Client handling skills Computer hardware troubleshooting Trainings attended: ● ● ● ● ● ● ● ● ● Communications and Culture Training​ -​ ​April 6-10, 2015 JavaScript: Enhancing the DOM​ - November 17, 2015 DoubleClick Dynamic + GWD Data binding​ - December 25, 2015 Positive Scripting Training ​- April 7-11, 2016 Phone Readiness Training​ - April 18-22, 2016 Customer Centricity Training ​- June 28, 2016 Project Hutch: Communication Fundamentals​ - Jan 23, 2017 DoubleClick Dynamic Training​ - May 24 - June 2, 2017 Bootstrap 4 Essential Training​ - July 20, 2017