Ronalyn Grace Ranches Lagarde

Ronalyn Grace Lagarde Manila, Philippines | - |-| LinkedIn EDUCATION Bulacan, Philippines Bulacan State University Bachelor of Secondary Education Major in English Jan 2013 WORK EXPERIENCE Virtual Job (Australian Client) Flexiforce/EIR National Finance Admin Jul 2018 - Present • Accounts receivable and credit control. • Consistently maintained accurate and up-to-date financial data. • Done payroll operations, including estimating, handling actuals, and accurately inputting working hours for payroll processing. • Handling budgets, reimbursements, and bonuses, ensuring proper allocation and adherence to financial guidelines. • I have consistently demonstrated exceptional attention to detail, ensuring the accuracy and integrity of financial records and reports. • Invoice, calling debtors, bank and credit card reconciliations, creating credits. CrewBloom Lead Generation • Lead generation through LinkedIn. • Cold calling. Virtual Job (US Client) May 2019 - Jan 2020 Just Ask Parker Virtual Job (US Client) Project Manager Mar 2019 - Nov 2019 • Ensured timely and high-quality task delivery by implementing efficient project management strategies. • Managed multiple projects simultaneously, ensuring timely completion and adherence to project deliverables and was able to implement an efficient task management system. • Trained different member of the team and creating SOP's KPI and reports. Elegant Themes Virtual Job (US Client) Sales Specialist Sep 2018 - Apr 2019 • Achieved a 20% increase in customer satisfaction ratings by implementing proactive customer support strategies and resolving 100% of customer complaints within 24 hours. • Developed and executed an effective cold calling strategy that resulted in a 30% increase in sales revenue within the first quarter. War Horse Agency Virtual Job (US Client) Executive Assistant Dec 2016 - Aug 2018 • Managed multiple projects simultaneously, ensuring timely completion and adherence to project deliverables and was able to implement an efficient task management system • Client onboarding • Project management Task Management • Email Management • Phone Management • Reporting and Creating SOPs and KPIs • Updating blog posts on WordPress and Social Media • Booking travel and flights • Simple Bookkeeping VXI Global Solutions, LLC Manila, Philippines Technical Support and Sales Agent Apr 2016 - Dec 2016 • Upsold additional products and services to customers after resolving their technical issues, resulting in a 20% increase in monthly sales revenue. • Conducted thorough troubleshooting for customer inquiries, resulting in customer satisfaction rate. Convergys Manila, Philippines Customer Service and Sales Representative Feb 2015 - Mar 2016 • Resolved customer billing concerns with a 98% success rate, resulting in increased customer satisfaction and retention. • Utilized persuasive sales techniques to upsell customers on premium products, resulting in a 20% increase in average order value LEADERSHIP EXPERIENCE Admin Manager for FlexiForce/EIR Australia Admin Team Manager Nov 2019 - Jan 2023 • Helps and trains Admin team to make sure they are doing their tasks properly. • Monitoring their KPI's and making sure daily, weekly, and monthly tasks are completed. • Point of contact for both internal and external clients/customers. Jesus Christ Anthioch Church Manila, Philippines Primary Leader Nov 2017 - Present • Create and facilitate outreach programs such as food drives, clothing donations, or neighborhood service projects. • Impart spiritual direction and accountability to support mentees through diverse aspects of their faith journey. These aspects include prayer, Bible study, worship, and service. SKILLS & INTERESTS Skills Interests Microsoft Office (Excel, Word, PowerPoint), Bookkeeping, Lead Generation, Social Media Management, Task Management, Email Management. Phone Support, Data Entry, Content Planning, Administrative Tasks, Reconciliation (Credit Card and Bank), Payroll and Invoicing, Data Entry, Online Research, Accounts receivable and credit control. Travelling, Food, COFFEE and CATS!