Rosalee R.Silo

Rosalee Reyes Silo 26 B. Magnolia Street, Sampaguita Village, San Pedro, Laguna 4023  - |- Professional Experience Hallidity Company OCT 2016-Dec 2016 Client Specialist/Virtual Assistant/Lead Gen Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses; Recommends changes in products, service, and delivery date; Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management; Contributes to team effort by accomplishing related results as needed. Knowledge in Zendesk Filweb Asia Inc., Laguna, Philippines Customer Care SpecialistMay 2014-may 2016 Handled both incoming and outgoing calls to identify and resolve customer issues Provided clear and immediate response to customer queries on products and services Guaranteed the accuracy of information in maintaining various customer databases, files, and reports West Contact Services, Makati Technical Support RepresentativeMay 2012Apr 2013 Employed technical and analytical skills in resolving technical issues as reported by clients Performed basic troubleshooting through phone and chatcorrespondences Teletech, Sta. Rosa, Laguna Customer Care RepresentativeFeb 2009Aug 2009 Promptly resolved customer issues by conducting thorough research regardingbilling and misapplied payments Prepared accurate documentation of customer issue trends and other relevant tasks to be presented to the supervisor Convergys, Alabang, Muntinlupa Customer Care RepresentativeJun 2007Nov 2008 Promoted and sold product and services, including upselling to existing customers Utilized internal computer system in processing customer orders Ensured on-time resolution of customer-related issues to be reported to the shift supervisor Education Bachelor of Science in Nursing St. Jude College, Manila