Roschelle Javier

 Roschelle Javier - - 415 Bulaong Compd 2 Sta Isabel Malolos, Bulacan Summary Enthusiastic Virtual Assistant with 7 years of experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Motivated to learn, grow and excel and can work in a minimum supervision. Education Skills Experiences International Correspondence Schools Hotel and Restaurant Management • San Juan, Metro Manila 03/2000 Some College St. Mary Magdalene School High Scool • Kawit, Calabarzon 03/1998 Customer service Excel Microsoft office Sales Customer care Management Powerpoint Databases Real Estate Administrative Assistant Lead Generation Team Leader Appointment Scheduling Telemarketing CRM Software Data Entry Email Marketing Power BI Operations Management Zendesk Parcelpoint Operations Support Assistant 02/2018 - 05/2020 Exporting data from PowerBI daily and pasting it on a Google shared spreadsheet Outbound calling to Parcelpoint store partners to check if parcels have been delivered/ collected Marking parcels on our data base accordingly if collected or delivered (PAM intranet) Processing Return Labels for parcels that haven't been collected for a certain period of time Checking parcels if delivered correctly using CP and Bonds website. Sends email to Courier for lost or miss delivered parcels via ZENDESK Tracking deliveries 4 times a day Processing application for stores that would like to be a Parcelpoint drop off / pick up location using our database (SUGAR) and sends it to Account Managers for follow up. Ray White Real Estate Real Estate Agent • Melbourne, CBD 06/2017 - 07/2019 Cold calling leads who might be interested in selling or buying new properties Call leads who might need help to manage their rental properties Sends free market updates via email Input gathered data and notes into our database/ CRM (MYDESKTOP) and Google spreadsheet Sends email to my client for prospect sellers that need to have an appraisal Sets up appointments for my client to visit the property Follow ups IdialU Team Manager 08/2015 - 02/2017 Live calls monitoring Led employee relations through effective communication, coaching, training and development. Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Identified and corrected deficient performance and behaviors to achieve maximum productivity. Monitored incoming calls and provided feedback to associates to improve quality of service. Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation. Facilitated weekly meetings to communicate team performance goals and results. Loan Campaign Lead Qualifier/ Customer Service 12/2013 - 08/2015 B2C outbound calling Verify customers application that was submitted online Check if they qualify for a loan by checking their credit report Transfer to lender Stream Global Services/ Convergys Sales Professional • Makati, Metro Manila 08/2010 - 12/2013 Inbound calling for a US Telecom Company ( Sprint ) Upselling of products like phones ,plans , broad bands and accessories Process orders Take payments Track orders Handles billing inquiries and payments