Rose Ann Rosales

Rose Ann R. Rodil Objective: To have a highly rewarding career where I can use my acquired skills and knowledge for the growth of the company. Experience: June 2022 – December 2023 Virtual Assistant • Call, text or email new leads in the CRM • Updating the client details in the CRM • Sending quotes using Quotient to clients • Scheduling appointments for onsite inspection • Setting up follow up campaigns for old leads in GHL • Answering incoming calls • Assisting colleagues with any important information that they need From the client. • Email management RJ Fencing Brisbane September 2021 – October 2023 Quality Guest Posts Order Specialist ● Making sure that all details are accurately entered in Google Sheets ● Assigning articles to writers with all the specifics from the client’s orders ● Communicating with client for updates and concerns via email and chat ● Negotiate prices with bloggers for a permanent guest post ● Proofreading written articles and providing writer a feedback if needed ● Searching for suitable websites according to the niche that the client ordered. ● Communicate with bloggers for article publishing. ● Sending report to client and updating CRM once done. ● Making sure that all orders were delivered on or before due date depending on the order package. April 2016 – July 2021 Virtual Assistant Real Estate ● Service all new leads from Zillow, Realtor.com and Referral exchange ● Data entry to CRM ● Cold calling expired leads ● Schedule appointments for Buyer and Seller Leads ● Conduct lead follow up and nurture via call, email and text ● Manage clients in the MLSPin, Top producer and top marketer ● Social Media management. Instagram, Twitter , Facebook Fitkova Realty Group ● ● ● Make posters for advertisements using canva Skiptrace for leads contacts verification Drafting offer for clients July 2018 – June 2019 Part time Virtual Assistant ● Call renters that are past due ● Follow up old leads both buyers and seller via call, text and email ● Lead generation. ● Skiptracing ● Data entry ● Posting new listings to social media platforms ● Qualifying application of potential tenants CAP Core Real Estate Oct 2013- March 2017 Capital One Support Services Alabang,Muntinlupa Senior Representative- Fraud Specialist (MASS COMPROMISE) • Outbound. Greeting and informing card members that account was compromised. • Making sure that customers are properly informed and well educated on what needs to be done • Informing the process of deactivation and sending of new cards • Catering to those who don’t want to proceed with the process due to special circumstances. • Going the extra mile specially for those with special situation • Making sure to give the best customer experience on each and every call • Was volunteered by The Unit Manager as a member of the “INSPIRED team” for the Fraud Department. Role was the same as the Engagement Team with collections. Senior Representative- US Cards Collections IB and OB • Communicates with various types of customers • Responsible for reaching out to customers to collect payments for overdue credit card accounts. • Work with customers on bringing the account current. • Updates account related information. • Became a part of the Collections Department’s Engagement Team. We’re the one who’s in • In charged to host, design, and cascade monthly town halls, parties, initiatives and events that requires intense creativity, design and performance. • April 2007 – Sept 2013 HSBC Electronic Data Processing Phil. Alabang,Muntinlupa • Process Executive – US Cards Collections • Communicates with delinquent customers to obtain late payments • Provides extraordinary service through phone interactions with our customers. • Offering and processing payment programs for qualified customers with special situation. • Part of the “Dream Team” for the whole inbound collections 7 consecutive months • Became an “Inbound Hit Club” for 5 times Reason for Leaving: HSBC US credit cards was acquired by Capital One. It includes all employees who handled US cards and the building itself. Educa ti on- De La Salle University Dasmariñas Dasmariñas, Cavite • • Bachelor of Science in Business Administration major in Entrepreneurship