Rose Ann S. Natividad

ROSE ANN S. NATIVIDAD Address: # 778 Orange street San Francisco, Mabalacat city Pampanga Mobile Number : - Email Add.:- OBJECTIVES: To established a good career To expose myself in a different Nature of work EDUCATIONAL BACKGROUND TERTIARY Our Lady of Fatima University - Bachelor of Science in Hotel and Restaurant Management Hilltop Mansion, Novaliches Quezon City SECONDARY Village Montessori School - Phase B Francisco Homes CSJDM Bulacan ELEMENTARY: Village Montessori School - Phase B Francisco Homes CSJDM Bulacan WORK EXPERIENCES A2boutsourcing March 25,2017-AUGUST 25,2018 Customer Success Specialist 1 Schipol Gateway corner Manila gateway gateway Logistics Clark Freeport zone Pampanga Responded to customer inquiry calls, assessing the consumer’s needs and problems in the order. Answered as a many as 40-60 calls per shift to avoid an irrate customer. Provided good Customer service each and every call. Assisting customer with basic knowledge in Troubleshooting. RMS COLLECT PHIL. (IQOR) FEBRUARY 20,2016 –MARCH 17,2017 Customer Service Representative 2nd&3rd Floor Tech Hub SM Clark Pampanga Phone Number -) Responded to customer inquiry calls, assessing the consumer’s needs and problems in the order. Answered as a many as 40-60 calls per shift to avoid an irrate customer. Provided good Customer service each and every call. Assisting customer with basic knowledge in Troubleshooting. TELETECH CUSTOMER CARE AUGUST 2014- AUGUST 2015 Customer Service Representative Level 1&2 Robinson’s place Novaliches Quezon City Phone Number -) Responded to customer inquiry calls, assessing the consumer’s needs and problems in the order. Answered as a many as 30-40 calls per shift to avoid an irrate customer. Provided good Customer service each and every call. EXPERT GLOBAL SOLUTION NOVEMBER 2013-MAY 2014 Customer Service Representative Lot1 Cyber Park, Araneta Center Cubao Quezon City Phone number -) Responded to customer inquiry calls, assessing the consumer’s needs and problems in the order. Answered as a many as 30-40 calls per shift to avoid an irrate customer. Provided good Customer service each and every call. Performed trouble shooting, gave technical advice, filed service request and Scheduling PANCAKE HOUSE GROUP MARCH 2013-OCTOBER 2013 Restaurant Cashier Ground floor Commonwealth Commercial Bldg. Commonwealth Quezon City Phone number -) Provided prompt, Courteous service during a shift. Handles cash effectively. Provided Good customer service in every guest. Noted the customer’s request to avoid complaints. PANCAKE HOUSE GROUP SEPTEMBER 2012-MARCH 2013 Restaurant Cashier Malakas Street Quezon City Provided prompt, courteous service during a shift. Handles cash effectively. Provided Good customer service in every guest. Noted the customer’s request to avoid complaints. PANCAKE HOUSE GROUP NOVEMBER 2011-SEPTEMBER2012 Restaurant Cashier Lower Ground Floor Annex SM City Fairview Provided prompt, courteous service during a shift. Handles cash effectively. Provided Good customer service in every guest. Noted the customer’s request to avoid complaints. CHOWKING FOOD CORPORATION NOVEMBER 2009-APRIL 2011 Restaurant Cashier/SEEDS SCHOLAR Upper Ground Floor Main Bldg.SM City Fairview Provided prompt, courteous service during a shift. Handles cash effectively. Provided Good customer service in every guest. Noted the customer’s request to avoid complaints. Manage time for school and work effectively. Knowledge in training the new out layers. MISTER DONUT PHILLIPINES OCTOBER 2005-AUGUST 2007 Restaurant Cashier Lower Ground floor Annex Bldg. SM City Fairview Provided prompt ,courteous service during a shift. Handles cash effectively. Provided Good customer service in every guest. Noted the customer’s request to avoid complaints CHARACTER REFERENCES MR. BRAMMY YEBES - Team leader RMS COLLECT PHILS. MR. RYAN JUAB - Team leader TELETECH CUSTOMER CARE MR. ALLAN DAGANG - Restaurant Manager PANCAKE HOUSE GROUP,SM City Fairview MS. MARY GRACE LAO - Team Leader EXPERT GLOBAL SOLUTIONS I HEREBY TO CERTIFY THAT THE ABOVE INFORMATION IS TRUE AND CORRECT. ROSE ANN S. NATIVIDAD PERSONAL INFORMATION BIRTH DATE: November 18,1986 AGE: 31 y/o GENDER: Female NATIONALITY: Filipino STATUS: SINGLE MOTHER: Arsenia S. Natividad FATHER: Agustin L. Natividad HEIGHT:5’2 WEIGHT:106 Lbs.