Rose Jaictin

ROSE ANNE JAICTIN GENERAL VIRTUAL ASSISTANT SKILLS Shopify Management Canva Customer Service Data Entry MS Office As a General Virtual Assistant, my job is to assist my client and facilitate things for him. I can say that I am a General VA because of my skills, knowledge and experience. Some of my experiences are handling and being an assistant to my client as a Shopify VA, Dropship Expert, Social Media Manager and other tasks related to handling a Shopify store. And as a customer service I interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. A quick learner and highly skilled communicator and team player. Social Media Management CONTACT - Batangas, Philippines EDUCATION Graduated 2011 Knowledgetech Training Center Vocational CourseComputer Science - La Consolacion College Tanauan - Bachelor of Science Major in Hotel and Restuarant Management EXPERIENCE Dropshipper/Shopify Virtual Assitant Shopify Virtual Assistant| Customer Service Support| Social Media Manager July 2022-February 2023 January 2020-June 2022 Looking for winning products and good reviews of the supplier's store Processes customer orders Processes and purchases products from suppliers based on customer orders. Communicating with suppliers and negotiating about shipping and other details. Fulfills an order once there is tracking and monitors the status of the order until it is delivered to the customer. Resolving the issue and contacting the supplier if the order is incorrect or not received immediately by the customer. Adjusts and analyzes if the selling price should be made in order to have a good profit. Update tracking information Shopify Management Update tracking information to the Shopify platform Import products every day Update/Edit specifications and details of the products Remove product background /watermarks Write product content and descriptions Customer Service Send order confirmation Send 2nd reminder order confirmation if the customer does not reply Send a follow-up email for pick-up and undelivered customers Update daily product cost Send OOS to customer. Send reminder Follow up on orders from the supplier's Update AliExpress/Wiio pricing and sizing on Lucky Google sheet Double-check the shipping address, recipient, DHL order, and order details Processes and purchases products from suppliers based on customer orders. Communicating with suppliers and negotiating about shipping and other details. Answers customer inquiries, questions, and customer concerns Keep customer transaction records Update records on google sheets Shopify Update tracking information to the Shopify platform Import products every day Edit images Update specifications and details of the products Remove product background /watermarks Write product content and description Social Media Manager Remove product background /watermarks from the images Creating content using Canva Scheduled post on Social Media Platforms Edit image and creating banners Virtual Assitant JA ONLINESHOP- Answer customer questions via online chat, phone, and on social media. Promote business and attract customers via email marketing Process orders and update pricing Ensure customer satisfaction Uploads photos of updated items Sending customers invoice Responsible in printing\ scan\ photocopy and other clerical work. Technical Writer ROMAC SERVICES & TRADING COMPANY INC. MAR 2014- SEPT 2015 Collected subject matter for upcoming meetings, created the agendas and sent out automatic notifications to attendees. As needed, arranged for and conducted onsite training for employee Recording and monitoring audit findings. Discussed with Managers and followed up on audit findings. Scheduled cascades and trainings for employees. Responsible for minutes of meeting Encoding data using MS Excel Create power point presentation Clerical jobs such as :answering telephone calls, email, scan,photocopy Accounting Staff PJAR TRADING SEPT. 2013 - FEB. 2014 Using mathematical skills, calculated totals, checked figures, and corrected mistakes in physical and digit files. Used company system and excel to record financial data and prepare financial reports. Reconciled bank account statements and correctly documented all financial data general ledger. Maintained organized and accurate records by coding invoices accurately. Accounting Clerk CLUB BALAI ISABEL INC. APRIL 2012-JANUARY 2013 Used system to update documents accurately and corrected discrepancies. Maintained accurate records in the ledger and journals to produce financial reports. Using mathematical skills, calculated total sales and auditing daily sales of restaurants. Produced data reports and summarized the daily transactions from the front office and restaurants. Responsible for the invoices and payments to the suppliers. Prepare checks, issue checks, prepares a statement of account Administering Secretary KNOWLEDGETECH TRAINING CENTER JUNE 2011- MARCH 2012 Created and proofread all email messages, memos, and business correspondence. Collected various information and research data through various media sources to provide relevant information to staff. Created and maintained physical and electronic systems to keep records up-todate and compliant and purged unnecessary and/or outdated records. Attended meetings and took detailed notes to compile minutes and distribute copies to all involved. Recording and monitoring payments of the students such as fees and miscellaneuos. Accounting Staff PJAR TRADING SEPT. 2013 - FEB. 2014 Using mathematical skills, calculated totals, checked figures, and corrected mistakes in physical and digit files. Used company system and excel to record financial data and prepare financial reports. Reconciled bank account statements and correctly documented all financial data general ledger. Maintained organized and accurate records by coding invoices accurately.