Roshawn Sterling

My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within your reachable confines to getting not only the job done but also creating a quality take away experience for your customers/client. I am able to perform several tasks including but not limited to:

– Research online and data entry from different formats/websites and ensuring accuracy on tasks given.

– Responding to customer inquiries via email and chat services through Zendesk (Also capable of creating Macros).

– Identify customers’ needs and provide the first call and preferred contact resolution.

Shopify experience, drafting orders, updating shipping address, edify, process refunds, etc.

– Building successful relationships with other members of the team.

• Providing shipping updates on order status and submitting tracking details

• Processing refunds/replacements and filing shipping claims for damaged orders.

• Providing assistance to the customer on how to process their orders. 

Working in a dynamic and fast-growing environment with constant changes in the computing arena I am very comfortable with learning new systems in order to provide the level of service & expertise required to meet the relevant objectives. I am extremely detailed oriented and my oral and written communication skills are above par and I am open to receiving productive feedback/criticism. These are just a few reasons why I am confident that I am the perfect candidate for this task.