Rowena Curtis

For five years, I have worked with several companies in administrative and customer service roles.

As a Telephone Operator and Receptionist for a heavy duty equipment company, I handled mail delivery, the company's switchboard, greeted visitors and ensured that phone queries were handled promptly and in a satisfactory matter. Within that same company I was promoted to Sales Coordinator which meant maintaining the digital and physical filing systems for each customer, compiling budget reports, liaising with overseas and local suppliers and providing office support to the sales team as they travelled throughout the country that.

Thereafter, my part time jobs included advertising for a hardware company, an English Language Consultant for asian clients and being the office assistant for a tour bus enterprise.

Working at a call center required confidentiality as I handled sensitive customer information, navigating multiple computer systems to fulfill customer requests, being versatile as I worked on multiple campaigns and mastering the art of effective communication, since customers' needs and disposition varied.

My professional experience and that gained from volunteering with a local construction team, who assigned me to the carpentry aspect of the project, have enhanced my skills and abilities in the areas of communication, organising, Microsoft Office proficiency and what it means to provide professional customer service and administrative support.