ROX-ANN B. LARCIA
Balagtasin, San Jose Batangas-/-
OBJECTIVE
Obtain a challenging position applying creative problem solving and lean management skills with a
growing company to achieve optimum utilization of its resources and maximum profits.
EXPERIENCE
Samso Wall Printing (homebased)
Appointment Setter – October 2017-January 2017
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Responsible in outbound calls with possible clients/prospects.
Alorica Philippines – SM CITY LIPA
Team Leader – December 2016- September 2017
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Responsible in coaching agents, motivating, looking for action plans to meet desired goal or
metrics.
Customer Service Representative – November 2015-November 2016
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Frontliner, taking inbound calls, answer billing concerns, making sales, providing excellent
customer service.
EDUCATION
AMA UNIVERSITY – Ayala Highway, Lipa City
Call Center Course (TESDA) 2014
AWARDS AND ACKNOWLEDGEMENTS
§ Top Team Leader for VOC 2017
§ Top VFT Team 2017
§ Top 1 agent 2016
