Roxanne Janabajab

ROXANNE JANABAJAB Virtual Assistant PROFILE "The only way to do great work is to love what you do." - Steve Jobs As a seasoned professional with extensive experience in customer service and virtual assistance, I am pleased to present my curriculum vitae. With a proven track record of delivering exceptional service to customers and clients, I am confident that I possess the skills and expertise necessary to excel in any role that requires a high level of attention to detail, strong communication skills, and a commitment to providing outstanding support. CURRICULUM VITAE Throughout my career, I have developed a deep understanding of what it takes to build and maintain strong relationships with customers and clients. Whether I am answering inquiries, resolving issues, or providing guidance and support, I always strive to exceed expectations and deliver exceptional service that leaves a lasting impression. In addition to my customer service expertise, I also have extensive experience as a virtual assistant. From managing calendars and scheduling appointments to handling administrative tasks and providing support for remote teams, I have a proven track record of delivering highquality work in a fast-paced, deadline-driven environment. Overall, I believe that my unique combination of customer service and virtual assistance experience makes me an ideal candidate for any role that requires a dedicated and highly skilled professional who is committed to delivering exceptional results. I look forward to the opportunity to discuss my qualifications further and demonstrate how I can contribute to your organization's success. CONTACT DETAILS - / --https://www.linkedin.com/in/roxanne-j-6a168a13a/ https://www.onlinejobs.ph/jobseekers/info/- - EMPLOYMENT HISTORY September 19, 2022 - Present (Part- Time) EST PINEAPPLE VA HUB | BUSINESS CONSULTING VIRTUAL ASSISTANT - ExecutIve Assitant (Real estate, Investing & Financial Company) We consult small businesses, multimedia, real estate, & legal professionals on how they can utilize a Business Virtual Assistant ® (BVA), Multimedia Virtual Assistant ® (MVA), or Legal Virtual Assistant ® (LVA) to improve workflow, save time, and make more money by delegating office tasks to our Virtual Assistants. Reports directly to the CEO Plan, organize, and execute office activities and meetings; Manage and maintain calendars; Research and organize data; Social Media Management; Content creation- for Social Media Account (Thru Canva) Manage incoming and outgoing mail and correspondence; Prepare and distribute meeting agendas and minutes; Maintain and update company databases and records; Assist with the preparation of presentations and reports; Handle confidential and sensitive information with discretion; Assist with special projects as assigned by the CEO. August 9, 2020 - December 31, 2021 USH INTERNATIONAL BUSINESSMEN SERVICES LLC Customer Service Manager cum Business Consultant Help clients and prospects obtain business or trade licenses in the UAE Provide various options to meet their business requirements before setting up Keep up-to-date with the latest promotions offered by each emirate Create marketing banners using Canva Answer queries through phone calls, WhatsApp conversations, or meetups Assist with processing visas for expats Generate daily, monthly, and quarterly reports to track progress and ensure smooth operations. September 12, 2019- March 31, 2020 G4S SECURITY (DUBAI INTERNATIONAL AIRPORT) Aviation Guiding Officer (Customer Service Agent) Greet passengers throughout the airport Provide proactive assistance to passengers Inform passengers about procedures for passing through Immigration Officers and Security Machines Guide passengers to their designated areas Check passengers' flight details using their ticket or boarding pass Assist passengers in case they miss their flight or if their flight has been cancelled Ensure that passengers have a smooth and stress-free experience at the airport EMPLOYMENT HISTORY November 8, 2017- September 4, 2019 CONDUENT BUSINESS, INC Benefits Associates II (BENEFIT WALLET) Assist employees from various US-based companies with the benefits of their Health Savings Account/Flexible Spending Account Inform employees about eligibility requirements for opening an account Help employees become familiar with the website and its functions Process opening, closing, and reopening of Health Savings Account/Flexible Spending Account Assist with debit card issues, including ordering, cancellation, and reasons for declined cards Create reports for unusual situations and keep employees updated by timely phone calls Clarify concerns related to Health Plan, Tax, Contributions, and Distributions. August 17, 2017 – November 7, 2017 Benefits Associates II (FORD MOTORS) Following call center “scripts” when handling different topics. Assisting Ford Motors' employees with the enrollment of their desired Health Plan Benefit for the year – enrollment can be done over the phone or through the website; Helping employees be familiarized with the website and its functions; Informing the Employees/ Beneficiaries the services covered for the plan they enrolled to; Checking the amount eligible for the year for each service. September 7, 2015 - December 31, 2015 ICONNECT CONVERGENCE, INC. Customer Care Representative (OFFICE SUPPORT DEPARTMENT) Managing large numbers of inquiries, complaints, and requests through email, SMS, online message; Assisting customers with basic troubleshooting with step-by-step procedures in regards to their cable/ internet connection. Respond to customers' inquiries in a timely manner; Identifying customer’s needs, clarifying information, researching every issue, and providing solutions; August 25, 2014- September 6, 2015 Customer Care Representative (NATIONAL CALL CENTER DEPARTMENT) Managing large numbers of inbound calls; Assisting customers with basic troubleshooting over the phone in regards to their cable/ internet connection. Respond to customers' inquiries in a timely manner; Identifying customer’s needs, clarifying information, researching every issue, and providing solutions; EDUCATIONAL ATTAINMENT DIVINE WORD COLLEGE OF CALAPAN Bachelor of Science in Information Technology- Divine Word College of Calapan (DWCC) is a private, Catholic school in Calapan City, Oriental Mindoro. It was founded in 1946 by the missionaries of the Society of the Divine Word (SVD) as the Mindoro Junior College, initially offering courses in Normal Education, Liberal Arts, Pre-Law, Typing, and Stenography. Like other SVD-established schools, the Divine Word College of Calapan envisions to excel in the spiritual and academic formation grounded in the faith and rich in cultural diversity of the world. The institution is committed to produce socially-responsible and competent students that will share their skills and knowledge to the community. CERTIFICATES UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY PRINCIPLES OF GRAPHIC DESIGN 16-Hr Massive Open Distance eLearning (MODeL) February 13- March 28, 2023 EF STANDARD ENGLISH TEST (EF SET) EF SET ENGLISH CERTIFICATE 72/100 (C2 PROFICIENT) August 22, 2022 THE VA CAMP April 10-17,2022 20-Hr General Virtual Assistant Course 20-Hr Social Media Management Course 20-Hr Basic in Amazon Online Arbitrage Course 20-Hr Facebooks Ads Course 20-Hr Copywriting Course 20-Hr Graphic Design Course April 10-15,2022 20-Hr Wordpress Creation Course TECHNICAL SKILLS SOFT SKILLS Excellent time management Strong communication skills Attention to detail Highly organize Resourceful Professional Optimist Growth mindset Service-focussed Reliable Diligent Goal-oriented Decision - making Ability to work in a team Openness to feedback