Roxanne Tran

I am a Computer Engineering graduate and a Technical Support Analyst with 12 years of experience handling different ERP software solutions. I was part of several global support teams where we troubleshoot technical issues across different platforms and operating systems.

With over twelve years of in-depth experience in technical support and administration, I have acquired valuable experience in all facets of troubleshooting, systems analysis diagnostics, installations, and maintenance for various ERP solutions, and software. I possess a unique talent for translating highly complex technical terms and concepts that the end users can easily grasp.

I am also a multi-task oriented, committed to quality, self-starter and can work well independently. I am familiar with the diverse systems and support protocols and learn new procedures quickly.