Roy Vincent D.S. Lumayag Ii

ROY VINCENT D.S. LUMAYAG II B8 L12 Phase C-1 Brgy. Mulawin, San Jose del Monte, Bulacan |- | - Skills Summary ● Possesses a good interpersonal, communication and rational skills. ● Able to write comprehensive letters in English. ● Known to make customer happy and satisfied. ● Can clearly understand American accent. ● Great active listening skills. ● Can do multi-tasking. ● Determined, optimistic and goal oriented. ● Collaborating and contributing in a diverse group. Education National College of Business and Arts -) BSHRM Working Experience VXI / AT&T (Voice) Customer Service Representative / June 2020 - Sept 2020 ● Handled multiple service (mobile, TV, and Internet) ● Learned all about services that AT&T offers Teletech / Verizon Wireline (Voice) Customer Service Representative / December 2019- February 2020 ● Trained to assist customer’s concerns ● Making more customer happy and satisfied with the service Teleperformance / T-Mobile (Voice) Customer Service Representative / November 2018 – December 2019 ● Assisted customers through calls ● Discussed account, billing and device concerns Concentrix / Sprint (Voice) Customer Service Representative / March 2017 – September 2018 2 ● Addresses customers’ concerns through call ● Discussed account, billing and device concerns