Rudolph Bacierto

Rudolph Bacierto 35-A Anneth 1 Street, Marulas, Valenzuela City-- WORK EXPERIENCE: B&M Global Services Manila Senior Document Coordinator August 2022 – January 2023 Performs other tasks assigned by the Supervisors or Manager Effective account management skills - Backup to Workflow Specialist Assigned to conduct pre, post and side by side quality audits as part of the internal quality process of Document services Advises, encourages and facilitates client adoption of firm brand standards and templates Creates visually engaging documents and presentation materials using MS Word and PowerPoint templates Ensures accurate and timely output delivery by adhering to established quality and Firm brand standards Alerts clients to potential problems/issues ahead of time and offers possible solutions or alternative approaches Conduct pre, post and side by side quality audits as part of internal quality process Generates and analyzes reports as required May be assigned to be a project member/lead and executes all its requirements according to service delivery standards Integreon Managed Solutions, Inc. Team Lead April 2018 – August 2022 Queue Management Monitors overall workflow process through effective coordination with peers Monitor progress of ongoing jobs and updates the Queue organizers on the status and ensures service SLAs are met (Quality, Efficiency and on-time delivery) Monitor attendance, job assignments and availability of Team members Milestone check and ensure proper handover of jobs between shifts People Management Conducts objectives setting performance monitoring, and performance review of Team members Provides timely feedback to Associates, inputs, corrective measures and ensure adherence to SOPs Assist Team members in understanding instructions and conducts on-job-coaching to Team members for performance improvement Shift Lead/ Operations Lead October 2013 – August 2016 Analyze reports for the purpose of managing the target volume and income set the by the company Developing account planning and delivering proposals on achieving target set by the company Mentor associates on how to meet their daily metrics and utilize each in achieving goals set the by the company Monitor and observe standards to ensure excellent customer service and client’s satisfaction Workflow Coordinator January 2010 – October 2013 Queue Management Receive, review and analyze incoming client requests for the purpose of assigning them to an associate whose skill sets is required Contact client for any queries, clarifications, revisions or amendments the request may or would need to go through Support clients in making crucial decisions by providing pertinent, accurate and efficient documents within the business standards on quality as per committed time or deadline Monitor and observe standards from a day to day basis, and work closely with the operational management and utilize subordinates in achieving goals of company Document Specialist January 2009 – December 2010 Create, edit, format and lay-out business presentations and documents according to investment bankers’ specifications using MS Office applications Perform page-by-page quality check (red check) to ensure output is error free Follow workflow processes as per the SOP Understand, use and contribute best practices for production Assist team leaders in mentoring new recruits Continue to develop speed, accuracy and production skills Maintain confidentiality of all organization and client information ImageNet Philippines, Inc. Text Processor (Quality Control / Assurance) April 2008 – Jan 2009 Perform standard quality assurance/quality control evaluation procedures, evaluate data using statistical methods for analysis, interpret results, and prepare documentation. Monitor and study product information for process Work closely with the team and immediate superiors in planning, scheduling, and implementing QA related activities Overall, in-charge of maintaining classified data and records of clients AMDATEX Alabang (formerly ADEC Solutions, Inc.) Team Leader August 2004 – December 2006 Responsible for monitoring, training and facilitate subordinate with regard to daily operational standard and performance Encourage and maintain a goal oriented team that will compete among others especially on quality and standard Bizaare Superior Clothing MIS Head / Liaison Officer / Area Supervisor March 2000 – April 2002 Overall in-charge of maintenance of POS systems in every branch Monitor and analyze sales and inventory data from branch offices Work closely with the members of operation teams and utilize relationships to ensure standards are met and policies are implemented CelluGlobe Marketing, Inc. Computer Operator / Inventory Assistant June 1999 – February 2000 Issue sales invoice to dealers Overall in-charge of maintenance of computers (on head office and branches) In-charge of the inventory of stocks and other peripherals Systems Technology Institute Facilitator April 1998 – February 1999 Overall in-charge of the maintenance of computers (both hardware and software) Handle tutorials on software applications, as well as varying programming languages QUALIFYING SKILLS: Working knowledge in Internet research and computer hardware troubleshooting Advanced knowledge in using MS Office Applications, Desktop Publishing Basic knowledge in Adobe Acrobat, and programming languages such as COBOL, D-Base 3+, and Visual Basic CERTIFICATION Microsoft Certification on PowerPoint Office application (EDUPRO, Inc., Philippines) EDUCATION: AMA University Bachelor of Science in Computer Science September 2020 – October 2020 Systems Technology Institute, Philippines Vocational Diploma / Short Course Certificate in Computer Science/Information Caloocan City- Fatima University Associate’s Degree in Physical Therapy Valenzuela City 1994 - 1997 (Undergrad) PERSONAL DATA: SexMale CitizenshipFilipino Date of BirthMarch 19, 1978 Character references may be available upon request.