Ruel S. Abrasaldo
3099 New Frontier Street Mabolo, Cebu City 6000 | ©-|-
professional summary:
Dedicated Customer Service Representative who provides exceptional customer service through active listening and
problem solving. With expertise providing customer support in high call volume environments. Exceptional computer
aptitude and telephone etiquette.
skills:
Skilled in call center operations
Strong problem solving aptitude
Customer service award
Proficient computer, problem-solving,
written and oral communication skills
Skilled in making outbound sales calls
Can think outside the box
Meeting deadlines
Responsible
Ability to work under pressure
education:
Bachelor of Science: Information Technology (Undergraduate)
University of Cebu – Lapu-Lapu and Mandaue (Cebu City)
Work history:
Market Researcher – Opinionology (Western Wats) (June 2012 – November 2012)
Monitor and forecast marketing and sales trends
formulating analysis plans and acquiring client sign-off
Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is
captured
Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls
Gather data on consumers, competitors, and market conditions
Convert complex data and findings into understandable tables, graphs, and written reports
Customer Service Representative – Aegis People Support (November 2012 – November 2013)
Fulfill reservation requests by determining rooms available to meet customer’s desire.
Explain policies and hotel features.
Managed high call volume tact and professionalism.
Technical Support - Alorica Pacific Rim (At&t) (December 2013 – May 2014)
Provide thorough support and problem resolution for customers
Maintain composure and patience in face of difficult customer situations.
Build and maintain successful relationship with service providers, dealers, and consumers.
Train new employees and explain protocols clearly and efficiently
Displayed courtesy and strong interpersonal skills with all customer interactions
Processed inbound and outbound technical support calls at a 20% faster rate that team average.
Customer First Champion – Telstra Powered by Teletech – (January 2014 – Present)
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Acted professionally and patiently when addressing negative customer feedback.
Lead Generators that would help the business boost revenue and put customer services under one provider by
creating sales interest.
