Ruth Pacampara Cruz
________________________________________
19 Palaris st., Parang
Marikina City, Philippines 1810
E-mail address:-
Work Experience:
QBE Insurance
Customer Support Officer
July 2013 - Present
Taguig City, Philippines
Job Description: With my 5 years of experience in providing customer support, it
helps me to build a strong relationship with my colleagues and bosses. Also, I
build a bond of trust and respect because of a good work ethics. I have
promoted to a more complex role handling debtors and answering agents
complaints with their policies and consecutively received certificates of work
excellence. I’ve been supporting new CSO’s and acts as their Sr. CSO and provide
thorough knowledge of process.
For the past 4 years, I handled processing of new business quote and policy
conversion for insurance products. Triage and action email requests (renewals
and endorsements). Escalation of requests onshore e.g. cancellation complaints
get referred to the onshore customer retention team. Currently I am working with
Insurance Debtors Management team and my main role is to contact agencies
regarding outstanding debtors, reconciling accounts and ensure payment of
outstanding invoices are to be processed in a timely manner.
NCO (RMH Teleservices Asia Pacific, Inc.)
Payment Processor
February 22– August 10, 2012 (Left job due to health condition - this was a night
shift work)
Philplans Corporate Center Bldg.,
Kalayaan Ave., Taguig City
Job Description: Responsible for inputting and processing all payments received
from consumers and/or new business, reconciling balance discrepancies, and
maintaining pertinent back-up information. Principal responsibilities are to
process all payments received, in priority order, on a daily basis at the direction
of management. Input all payments as well as new business efficiently and
accurately into record keeping system. When requested, research payments as
necessary. Maintain and organize all pertinent backup information to
substantiate payment postings as necessary.
Witco International Corporation
Gruppo Mobili Philippines, Inc.
Administrative Assistant/AR Clerk
June 15, 2010 – February 20, 2012 (Left job for a better prospects and better pay)
Greenhillls, San Juan City
Job Description:
Assist, support and provide services to a department mostly to an executive and
manager. Also, handles day to day jobs including important documents of
employees and clients such as invoices, reports and data sheets. An overall office
keeping maintaining the inflow and outflow of goods/supplies; store and
maintain inventory of office supplies and equipment.
Accenture
BPO Data Analyst for Health Insurance Claims/Correspondence
(Project- Based Job)
July 15, 2009- November 27, 2009
Robinsons Pioneer, Mandaluyong City
Job Description: Works to verify the validity of medical claims submitted by
doctor's offices, hospitals and patients. The medical claims analyst determines
whether insurance companies will make payments to doctors and hospitals.
Analysts must have knowledge of medical terminology, practices and
pharmaceuticals. Project lasted only 5 months and I was offered different role
however due to graveyard shift, I declined to accept the offer since there is no
additional pay.
Skills and Abilities:
Computer Literate: Familiar with a variety of software including (MS Office, MS
Excel, MS PowerPoint), Simple Photoshop, Using PDF files, and knowledge in
Database program.
Has ability in Accounting and Bookkeeping, Office Systems and Business
Procedures and Relations, Timekeeping, etc.; Ability to operate basic office
equipments such as computers, scanner, copier , fax machine, telephone,
calculators, Credit card thermal machine, etc.
Typing skills: 45+WPM
Communication skills: Good in Oral and Written and Problem Solving Skills
Formal Tertiary Education:
Polytechnic University of the Philippines
Sta. Mesa, Manila
Bachelor in Office Administration
2005 - 2009
Major Courses: Computer Courses, Office Procedures and Business Ethics,
Medical and Legal Dictation and Transcription, English and Filipino Steno,
Accounting and Bookkeeping, Office Systems and Technologies, Office Systems
Administration
