RUTH M. ESPERANZA
Email Address:-Contact No.:-/-
Birth Date: October 9, 1986
Visa Status: Visit Visa
Address: Al Hamriya Building 20, Bur Dubai, UAE
4-year experience in Websites and Mobile apps testings (Functionality, Usability, Content, etc.) I have been liaising
between customers and developers and helped the customers achieved what they wanted on their websites. I do prepare
specification documents to guide the developers regarding all the bugs I replicated for them to be able to fix them right
away. I enjoyed meeting the challenges of a high stress work environment.
CORE COMPETENCIES
Customer Service
Verbal and Written Skills
Human Resources
Training/Development
Strong Negotiator
Persuasive Communication
Payroll System
Microsoft Office (Outlook, Word, Excel
and PowerPoint)
Google Drive, Google Docs
TECHNICAL SKILLS
BrowserStack Software
CRM Software
Zendesk Software
Slack Software
Github, Trello, Zeplin
PROFESSIONAL EXPERIENCE
MANUAL TESTER QA FOR WEBSITE (Online/Homebased job – United States)
August 28, 2020 – present
MOBILE APP TESTER (Online/Homebased job – Lisbon, Portugal)
January 28, 2020 - present
CUSTOMER SERVICE FOR GROWING START-UP (Online/Homebased job – UK)
May 26, 2020 – July 31, 2020
RECEPTIONIST/SECRETARY/ADMIN-AYSA Documents and Clearing Services - Dubai
Dec.29,2019-March 24, 2020
CUSTOMER SUPPORT REPRESENTATIVE/WEBSITE TESTER (Online/Homebased job)
August 11, 2017 to April 18, 2019
Triniteq International - https://www.triniteq.com/ Head Office – Perth-, +61 -
Unit 2, 46 Paramount Drive, Wangara, Western Australia 6065
Excellent in written and verbal communication working closely with customers and
developers on website design and development.
Excellent in preparing bug report and documentation
Excellent in using Customer Relationship Management (CRM) system
Excellent in using TeamViewer, Zendesk and Slack and other Softwares
Excellent in using Browserstack software in performing cross-browser and mobile
responsiveness
RECEPTIONIST/SECRETARY (Job Order Status) – July 14, 2014 to January 14, 2015 Promoted As:
Technical Assistant (Contract of Service) - January 15, 2015 to June 30, 2017 Human Resource
Management Services (HRMS)
Caraga State University - www.carsu.edu.ph
Ampayon, Butuan City
Establishing and conducting orientation and training programs;
Scheduling management conferences with employees;
Hearing and resolving employee grievances;
Maintains historical human resource records by designing a filing and retrieval system;
Keeping past and current records;
Maintains professional and technical knowledge by attending educational workshops;
Maintains human resource staff by recruiting, selecting, orienting, and training employees;
Receive incoming calls or other information that needs to get to the right people.
Work with computers to create word processing documents, spreadsheets, input data and many
other projects.
Speak with people outside the company, including potential clients.
Preparing payroll for all employees
RECEPTIONIST/SECRETARY July
10, 2006 to May 15, 2009 Office
of Business Affairs
Caraga State University - www.carsu.edu.ph
Ampayon, Butuan City
Responsibilities:
Prepare documents for data entry
Verify, update and correct source
documents
Enter data into designated
database and forms
Check printouts and perform
statistical checks for accuracy
Record all tasks and activities
Prepare and submit reports
Route data to appropriate staff
Research and retrieve requested
data
EDUCATION
Bachelor of Science in Commerce,
major in Financial Management
Father Saturnino Urios University
(FSUU), Butuan City
http://www.urios.edu.ph/
Diploma in Computer Technology
Graduated, March 2005
Caraga State University www.carsu.edu.ph
Ampayon, Butuan City
HONORS & RECOGNITION
Dean’s Lister
College of Engineering and Information
Technology Caraga State University
CHED Scholar
REFERENCES
Rosemen M. Nabong - Assistant Accountant,Interorient Maritime DMCC, Jumeira Center Business 1,-
Marie Vick R. Gilo - Admin Executive,Dijllah Jewellery FZCO, M24 Mezzanine Floor Gold Center
Building Gold Souk Deira, -
