Ruth Hernandez
Personal info
Date of birth:
03/03/1998
Nationality:
Filipino
Address:
Sitio Tinungan, Brgy. Manggahan, Gen. Trias City,
Cavite 4107, Philippines
Phone number:
-
Email address:
-
Profile
Hard-working, with focus on driving customer satisfaction and expertise in providing solutions.
Knowledgeable in technology and has experience in solving technical problems. Proven ability to
provide excellent customer service.
Enthusiastic and responsible, skilled at building relationships to increase and retain long-term
customers.
Ensuring excellent customer service.
Managing balancing duties.
More than willing to do any other tasks aside from customer service.
Work experience
iQor
Dasmarinas City,
Cavite
Philippines
Customer Service Representative
08/2019 – 01/2020
Communicated effectively to appease angry customers by suggesting the
best ways to resolve service and billing issues.
Delivered excellent customer service by making sure that all customer's
concerns are resolved before the end of the call.
Made sure customers felt appreciated and encouraged their continued
support.
On a regular basis prepared and assessed CRM reports, identified problems
and areas of improvement to operations.
Investigated all options to remedy customer issues and offered
replacement items before offering refunds in order to maintain revenue.
Promoting products and services.
Assisting management in exceeding sales quotas.
Relationship and rapport building with business owners and potential
clients.
Setting technician appointments for customers.
Handled AT&T's ISM SERVICE (Selling, Upgrading Customer's Current
Products/Service, Billing and General Inquiry, Technical Support and others)
Work experience
Rosario de Castro
Manila
Philippines
Personal Assistant
04/2018 – 03/2020
Prepared the budget allocation for each office of the institution.
Prepared the monthly, quarterly, yearly budget plan and allocation to each
item to purchase.
Prepared databases in compliance with the National Government's
regulations.
Prepared Amendments for Approved Budget Allocation.
Collecting and input the data into the database.
Experienced with performing general office duties such as typing, filing and
handling incoming mail and phone calls.
Maintaining Procedures/ Administrative systems.
Searching and systematization of the information, preparation of summary.
Undertaking general office duties.
Education
National College
of Science and
Technology
Dasmarinas City,
Cavite
Philippines
Bachelor of Science in Accountancy
Skills
Skills
Analytical
Communication
Computer Skills
Customer Service
Decision Making
Problem Solving
Selling Products/Services
11/2014 – 05/2019
