Ruth Nduka

I am a customer service representatives who have the skills and qualifications that you are looking for and ready to put my experience for your team.

I have over four years of experience in customer service, and I have consistently been one of the top performer. I have a proven record of delivering results and I am a strong leader and team player.

I am also experienced in managing escalated customer service issue and I adapt at creating a positive and productive work environment. In my previous role as customer service representative. I managed the customer feedback line and led the company training conflict resolution. My oversight of the feedback facilitated a 25% reduction in unsolved inquiries, thereby increasing customer satisfaction rating by 20%. I am confident that my experience and skills will allow me to be an asset to your company.

As a customer service rep the channels I communicate with customers are such as phone, email, chat. my main goal as a customer service representative is to ensure customer satisfaction and maintain a positive relationship between the customer and the company. This requires my strong communication skills, empathy, problem-solving abilities, and the ability to work well under pressure and I absolutely posses all this.

some Digital skills I can use: Google Hangouts, Zoom, outlook, teams ,slack also some project software like Trello, monday.com and Asana.