Ryan Melville

O Ryan Melville Apt1 12A, Christina Gardens, Arima Trinidad and Tobago Telephone:- Email:- PERSONAL Date of Birth : August 8, 1986 Marital Status : Single PROFESSIONAL EXPERIENCE September 2021- December 2021 – Shared Services Specialist at Sirius Support. • Customer Support email and phone • Ticket handling September 2019 – Present – Freelance Technical support on peopleperhour.com, guru.com, fiverr.com and trulancer.com. - Field Engineer for Zion Tech October 2016 - September 2017 Technical Support I IQOR           End user support Printer Install/configuration Thin Client/Laptop/Mini PC configuration Server room build out Point of contact for external contractors(network electrical) Point of contact for internal IT teams, network support, purchasing etc Consulting on required hardware and software Hardware/Software support Rollout of Amazon CSR operations for Trinidad Rollout of 800-Flower CSR operations for Trinidad ac .c tr om k lic C .c om k lic C to bu y N O N y bu to re . . k e r- s o ft w a w w ac ww ww tr d ! PD h a n g e Pro t W XC uc F- W d ! h a n g e Pro t PD XC uc F- k e r- s o ft w a re O March 2016 – October 2017 July 2014 – November 2014 Remote Freelance Specialist       Technical Support File Server Administration Print Server Administration Email Server Administration Helpdesk Active Directory Support Network Support Analyst At IndusFlow          Excellent troubleshooting and problem-sovling skills(verbal and written) Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, E-mail, Windows Terminal Services, Microsoft Outlook, Smartphones, Virtualiztion Storage concepts and Microsoft Exchange Server Microsoft Certified Systems Engineer or Microsoft Certified Systems Administrator In-depth knowledge of Windows operating systems Working knowledge of NAT and hardware firewall appliances Working knowledge of enterprise anti-virus solutions ac .c tr om k lic C .c om k lic C to bu y N O N y bu to re . . k e r- s o ft w a w w ac ww ww tr d ! PD h a n g e Pro t W XC uc F- W d ! h a n g e Pro t PD XC uc F- k e r- s o ft w a re O End        End user support Network Support Active Directory Maintenence AS400 Backup File and Print Service Management VOIP Support PC repair ac .c tr om to k lic C om .c bu y N O N y bu to k lic C HOUSING DEVELOPMENT CORPORATION Network Assistant . . k e r- s o ft w 04/2009 – 04/2011 w w ac e ar ww ww tr d ! PD h a n g e Pro t W XC uc F- W d ! h a n g e Pro t PD XC uc F- k e r- s o ft w a re O EDUCATION- 2004 - - UWI FACULTY OF SOCIAL SCIENCES Certificate – PC Maintenance and Upgrade UWI FACULTY OF SOCIAL SCIENCES Certificate of - A+ (Advanced PC Maintenance and Upgrade) UWI FACULTY OF SOCIAL SCIENCE Certificate – Microsoft Certified Systems Engineer MICROSOFT Microsoft Certified Professional UWI SCHOOL OF CONTINUING STUDIES Certificate of Proficiency in Microsoft Office Applications B+ Microsoft Word Microsoft Excel Microsoft Access Microsoft PowerPoint Internet EL DORADO SENIOR COMPREHENSIVE SCHOOL CXC Mathematics English Language English Literature Social Studies Principles of Business III III III II II ac om k tr .c UNIVERSITY OF TRINIDAD AND TOBAGO Technical Assistant 1 Trainee End user support Helpdesk Administration PC Repair lic 01/2006 – 07/2008 C .c om k lic C to bu y N O N y bu to re . . k e r- s o ft w a w w ac ww ww tr d ! PD h a n g e Pro t W XC uc F- W d ! h a n g e Pro t PD XC uc F- k e r- s o ft w a re