I have experience in both IT and customer service. I was a software tester for more than 2 years and have the following skills:
Technical Skills -
OS's: Linux, Windows
Languages: Java, Python
Databases: mySQL, pSQL
Web Technologies: HTML, RESTful APIs
QA Skills:
- Experience in both Agile & Waterfall software development lifecycles
- Creating & presenting test plans
- Writing and executing test cases
- Functional, ad-hoc, regression, integration & load testing
- Server & client side testing
- Bug Scrub Lead
I worked in customer facing roles for 3 years which involved the following:
- Being the first point of contact for customer contact
- Ensuring excellent customer service at all times
- Working with customers to manage problems & find solutions