GENERAL VIRTUAL ASSISTANT
WORK HISTORY
51TALK ENGLISH INT'L LTD
November 2017 - January 2021
Senior Teacher B
Teaching Basic English lessons to the young learner of a foreign country.
SYKES ASIA INC.
May 2008 – March 2017
@sajcreatives
@sajcreatives
CSR | Sales Agent
|
Collection Officer
✦Ally Collection (IN | OUT BOUND COLLECTION OFFICER)
Give a reminder to the client about their past-due balance to save it from late
fees or credit reporting.
Provide options like due-date change and or extension as a solution for some
unforeseen event like unemployment, family emergency, etc...
✦Bank of America (OUT BOUND RETENTION AGET)
Reactivating customer’s credit card protection to maintain good credit standing.
✦SYMPLEXCITY DISH (IN BOUND SALES AGENT)
Assisting customers to tailor fit the "DISH" experience for their watching needs.
✦BARCLAYS (IN | OUT BOUND ACQUISITION AGENT)
Processing A pre-approved application for the clients who receive solicitation
letters, processes some balance transfer, and offers credit protection.
EDUCATION | TRAINING
Core Values
I am a reliable team player and a goaloriented person; who can work under
pressure, and to deliver satisfying results I
optimize my resources to provide better
outcomes with nothing but perfection.
Skills
Confident & clear communication
Strong sense of urgency
Time management
Critical thinking and Active listening
Negotiation tactics
Sales strategy and a
Good customer service approach.
November 2017 - January 2021
LEJIT Online Virtual Assistant
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Email Handling and Marketing
Social Media Marketing and Management
WordPress Management
Basic Graphic Design using Canva
Ecommerce Management
Mailchimp
February 2019
Teach International |
✦ Foundation in TESOL
✦ Grammar Course
✦ TEYL
School Year 2004 - 2006
TESOL & TEYL
LYCEUM of The Philippines
✦ Broadcast Communication
